Job Details
Service Desk Analyst/ Call Logger/ First Line support analyst
Salary: £11-12 per hour
Start Date: Thu, 1st Feb 2018
Job Category:
Position Type:
Location: , Berkshire
Vacancy Added On: Tue, 30th Jan 2018
Job Ref No: js 3032
Detailed Job Specification:
Call Logger/ Call Scheduler/ Customer Services Administrator
An exciting opportunity has arisen for a call logger/ call scheduler/ customer services administrator to join fast growing dynamic organisation based at their prestigious offices in Aldermaston
Key Accountabilities
• Liaise with customers to schedule engineer appointments
• Process documents ensuring all correspondence is dealt with accurately,
efficiently and in a timely manner
• Analytical approach to managing internal and external queries
• Ability to work dynamically in a fast-paced environment
• Be a decisive and creative thinker with the ability to think outside the
norm
• Assist colleagues and management with additional tasks as and when required
Knowledge & Experience
• Experience working within a customer helpdesk environment
• Experienced in delivering client focused solutions
• Experience of working with CRM systems and MS office suite essential
• Good geography skills
Desirable
• Experience working within a technical helpdesk environment
• Experience scheduling engineers
• Experience working within the utilities sector
Candidates will work as part of a rota 8-16.30, or 9- 5.30pm
N.B candidates must be able to drive as the offices are not near public transport.
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