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Tivoli Incident Management Specialist / Problem Management


Start Date: Mon, 13th Nov 2017

Job Category:

Position Type:

Location: , Hampshire

Vacancy Added On: Tue, 30th Jan 2018

Job Ref No: 3204

Detailed Job Specification:

A fantastic opportunity has arisen for an experienced Tivoli Incident Management Specialist / Problem Management Specialist to join a large IT Infrastructure Organisation in Portsmouth, Hampshire. 


Job Purpose


•The role will carry out incident resolution and problem determination, working as part of a support team to deliver high levels of service.


Key Experience Required


• Planning, deployment, configuration and BAU/ongoing maintenance of Tivoli. Writing and reviewing design and implementation documentation

• Good understanding of the Tivoli infrastructure hierarchy

• Windows Server 2008

• RHEL 6+


Other Key Deliverables


• Demonstrated high level skills in some or all of the following:

• IBM Tivoli Monitoring 6.3

• ITCAM for WAS and MQ

• IBM Tivoli Netcool OMNIbus 7.4 ObjectServer, probes and gateways

• Tivoli Framework 4.3.1

• Tivoli Workload Scheduler 8.5.1

• AIX 6.1 in HACMP environments

• Shell Scripting, Perl scripting

• High level of problem determination and solving skills

• High level of written and verbal communication skills


Desirable Skills


• ITM 6.3 Agent Builder


• Tivoli Configuration Manager 4.3.x

• DB2

• Windows Server 2008

• IBM BigFix 9.2

• TWS 9.2+


Working hours: Monday to Friday 37.5 hrs per week. 9 - 5.30pm. 1 in 4 weekends on the standby rota, on call from close of business Friday until start of day Monday. Quick response time of around 15 minutes to any calls.


If you have the above skills and experience please apply now! 

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