Global Technology Solutions

Job Details

Desktop Support engineer

Salary: £16 per h

Start Date: Mon, 4th Dec 2017

Job Category:

Position Type:

Location: , Yorkshire

Vacancy Added On: Mon, 4th Dec 2017

Job Ref No: js 3220

Detailed Job Specification:

Desktop Support engineer

A fantastic opportunity has arisen for a desktop support engineer to join well established blue chip organisation based in Leeds.

As a Desktop Support engineer you will report to the Team Lead, for your region. The purpose of the role is to provide day to day 2nd level technical support and guidance to the business, ensuring timely resolution of support tickets in line with the service level agreements.

Job Responsibilities
• Carry out IT support within the region using both remote assistance, via
the telephone or in person as required
• PC hardware configuration and troubleshooting
• To assist in local project implementation, such as technology refresh and
• To maintain the Helpdesk incident logging system, recording appropriate
information for the cause and resolution in order to identify common issues
or recurring problems
• Escalate support calls as prescribed by the escalation procedure and within
the service level agreement
• Provide support to the Service delivery manger, UK when required
• Identify opportunities to improve service delivery processes to ensure
productivity and quality is maximized
• Adhere to ITIL best practices, and department & business policies
• Travel between offices in the region will be required so a full, clean UK
driving license is a pre-requisite

Knowledge, Experience and Skills
• Minimum 5 years’ experience in providing IT support
• Windows Operating Systems – All Current Versions
• Windows Server Operation Systems – All Current Versions
• Microsoft Office – All Current Versions
• Active Directory Support
• Microsoft Exchange
• Microsoft Lync / Skype for Business management
• PC hardware faultfinding, repair and maintenance
• Microsoft SCCM
• Autodesk Products
• Bentley Products
• Networking
• Strong customer service skills
• An analytical and systematic approach to problem solving
• Creating and updating knowledgebase documentation
• Good written and verbal communication skills with the ability to explain
problems and solutions clearly to non-technical users
• Confident in liaising at all levels across the business

So if you are an experienced Desktop Support engineer looking for your next exciting contract please apply now! 

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