Global Technology Solutions

Job Details

2nd line Deskside Engineer

Salary: £26,000 - £28,000

Start Date: Mon, 22nd Jan 2018

Job Category:

Position Type:

Location: , London

Vacancy Added On: Thu, 11th Jan 2018

Job Ref No: 3344

Detailed Job Specification:

We are looking for an experienced 2nd line Deskside Engineer with at least 3 years experience to join a blue chip company for a permanent opportunity. This role will be relied cover for various manager service sites in the London area. 

To be successful in this role: 

- you will have at least 3 years experience in 1st and 2nd line IT support working in large corporate environments 
- you will be familiar with remote and deskside IT support, including service desk functions. 
- you will be smart and independent, willing to learn and ask questions, along with researching issues 
- you will have the confidence to work in to new environments regularly due to holiday, sickness and back fill cover 
- you will have the ability to quickly and easily built report with new colleagues 
- you will be reliable! 
- Driver license would be an advantage 
- ITILv3 and A+ certifications will be an advantage, along with any Microsoft certifications 


• Hardware support 
• PC and Laptop imaging 
• Helpdesk / Welcome desk 
• Desktop support 
• Printer support 
• Installations, move and changes 
• 1st / 2nd line support roles 

Knowledge and experience: 

• Education - GCSE or equivalent. 
• Technical - CDW L1 / L2 

Typical Certifications: 
• CompTIA A+ 
• CompTIA Server + 
• CompTIA Network + 
• ITIL Foundation 

Experience and Skills 
• Understanding the importance of business processes and compliance 
• Excellent communication skills (verbal and written) 
• Excellent Time management and Organisational skills. 
• Flexibility – nationwide travel may be required. 
• A good theoretical and practical approach to diagnosing problems. 
• Ability to work independently on a wide range of products. 
• Microsoft Office knowledge - Word, Excel and Outlook 
• Customer support skills 
• Experience of user move and changes 
• Good all round understanding of hardware maintenance/break-fix 

If you have the above skills and experience please apply now

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