Global Technology Solutions

Job Details

Network Support Engineer / IT Support Administrator

Salary: £18,000 - £25,000

Start Date: Tue, 1st May 2018

Job Category:

Position Type:

Location: , Hampshire

Vacancy Added On: Sat, 14th Apr 2018

Job Ref No: 3436

Detailed Job Specification:


A fantastic new opportunity has arisen for an experienced IT Network Administrator to join a well establish organisation in Andover, Hampshire. 

We are seeking to appoint a knowledgeable, flexible and enthusiastic full-time IT Technician to assist the Business Systems Manage for a well-established and growing successful company, the role will be office based at our Andover site. There will be a mixture of 1st, 2nd and 3rd Line Support activities. Your main responsibility is to be the first point of contact for internal/external staff of all there technical queries. It is a fantastic, professional and friendly environment to work in and you will have the opportunity to learn new skills and technologies on the job. 

Technical Requirements & Knowledge 
• PC Setup/Configuration/troubleshooting 
• Windows 7/10 Desktop Operating Systems 
• Microsoft Exchange 2010 – Mailbox Setups, Storage Size & Public Folders 
• Microsoft Office 2010/365 Support/ Installation (Word, Excel, PowerPoint & Outlook) 
• Active Directory – Password Resets & Account Creation 
• Working knowledge of computer networks. 
• Working knowledge of Spam Filters 
• Software installation 
• Anti-Virus & Firewalls 
• Configuration & Troubleshooting of Mobile Phones & Tablets 
• Understanding of Printers 
• Symantec Backup Exec 2015 
• Network Storage & Shares 
• Introduce and advise on new & existing software and hardware 
• Windows Server 2008 - 2012 
• Remote management tools 
• VPN 
• Wireless Systems 

Preferable Skills 
• Synology NAS 
• Mac OS 
• Linux 
• Exposure of ERP Systems 

• Be the first point of call for IT issues with support provided by external support companies if needed. 
• To maintain a high degree of customer service to internal staff for all support queries, take ownership of user problems and be pro-active when dealing with issues. 
• Troubleshoot and assist users face-to-face, by phone, by email or by remote access. 
• The day to day running and setup of the users Computers, Phones and Tablets for office based staff and VPN users 
• General maintenance & Security of peripheral devices, escalating issues to Business systems Manager when necessary. 
• Maintaining inventories of IT equipment. 
• Contract management with IT support/software companies. 
• Sourcing/Procurement of all IT related items (Hardware/software etc) 
• Undertake admin duties & Assist other teams as required 
• Involvement in IT projects and any other IT activities as required. 

Business Requirements 
• A natural problem solver with excellent troubleshooting skills 
• Customer Service oriented 
• Strong team player with good communications skills face to face and on the telephone 
• IT experience from previous roles or qualification at college/similar 
• Ability to prioritise workload under pressure 
• Able to provide outstanding references 
• Professionalism & Integrity 
• Always willing to learn 

• Working hours – Monday – Thursday 8:30am till 5:15pm & Friday 8:30am till 4:00pm 
• 30 Minutes lunch break 
• Occasional out of hours duties required 
• 25 Days holiday per year 
• Pension Scheme 
• Life Cover 

If you are looking for a role where you will be supported and have the opportunity to learn new skills and technologies on the job, this is the role for you!

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