Global Technology Solutions

Job Details

Cisco Voice engineer

Salary: 400-500euros per dayor up to 65,000 euros per year

Start Date: Fri, 17th Aug 2018

Job Category:

Position Type:

Location: , Ireland

Vacancy Added On: Wed, 8th Aug 2018

Job Ref No: js 3637

Detailed Job Specification:

Cisco Voice engineer 

A fantastic opportunity has arisen for a Cisco Voice engineer to join well established blue chip organisation based at one of their prestigious customers in Dublin. 

As a Cisco voice engineer you will lead the process of migrating the Cisco Telephony platform. This position is for an initial 6 month period. 

You will work closely with project team to primarily engage and actively lead in the process of upgrading from Cisco Telephony Platform from V10.5* working with Aastra and Cisco CUCM. 

* Respond to Customers needing assistance by performing 2nd line with occasional specialised 3rd line support diagnostics, so as to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs. 
* Report, manage and progress incidents that are to be resolved by 3rd Party contractors / service partners. 

* Liaise with manufacturers (e.g. Cisco) at a technical level, as part of technical escalation and resolution of Incidents. 

* Maintain accurate up to date customer documentation 

*Validate project specific changes to meet the customer requirements 
* Remediate reported incidents within SLA 

* Assist the Change Management Team as and when requested and advise of any changes that were implemented during Incident resolution process (retrospective changes) 

* Maximise customer benefit through the provision of technical advice and support whenever the opportunity arises. 
* Raise progress and monitor all escalations to suppliers ensuring satisfactory conclusion 

As a Cisco voice engineer you will have: 

* Experience as a Voice and Data Network engineer in a Customer Service environment 
* Cisco CCNP certification 
* Excellent customer service skills 
* Technical ability to Routinely resolve complex voice and data networking problems both hardware and software related: 
-WAN Protocols, Routing Protocols, Switching, IP Telephony & Voice 

* Ability to work in a pressurised environment, multi-tasking whilst still paying attention to detail and accuracy. 
*Call Manager Experience such as: 
-Setting up Phones, Lines, hunt groups, pickup groups, names 
- Extension Mobility 
- Use of the Bulk Administration Tool (BAT) 
- Real Time Monitoring Tool (RTMT) 
- Backup and Restore process 

Working hours: 
Monday to Friday. 0900-1730 

So if you are a Cisco voice engineer looking for your next exciting contract please apply now. 

Our client are open to contractors for this role or having the position as a six month FTC .

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