L2 Dispatch Data Centre Engineer 5533

GTS has a great contract opportunity for a L2 Dispatch Data Centre Engineer. This role is a site-based in Munich, Germany. The contract term is a 1-year contract role and is a site-based role.

Key Role Responsibilities:

Firstly, deployment / In-Scope Configuration Items
Secondly, servers (Virtual & Physical), Storage and Backup Devices
Furthermore, server Appliances and Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Likewise, Tape Storage Units and Power Distribution Units rated 3KVA and below.
Also, SAN Fabric Switches and Network Switches
KVM Units, WAN Optimization Devices and Firewalls
Access Points, Routers, Physical Cabling and Cable Management
Cables which connect the device to itself, a peripheral, or a power/network port
Break-fix / Technical Tasks List and Power Cycling
Running Diagnostics Commands, Conducting whole unit replacement and
Inserting/Removing Media
Replacing Defective Components
Assist with fault diagnosis and investigation.
Configuring Remote Access
Basic Storage Array Configuration
Replacing faulty cables
Tape Management and Maintenance
Rebooting routers, servers, storage devices or other equipment
Providing loop-back cables to test circuits remotely.
Re-seating or replacing components or cables.
Cleaning fibres
Identify/Analyse fibre issues by using OTDR/LSPM/VFL
Installing loop backs
Racking and de-racking and upgrade of any device installed.
Operations Tasks List
Updating and recording of activities in relevant IT Ticket Management System
Coordinating and agreeing attendance time and date with key stakeholders
Provide support either through phone, remote tools, or in person at onsite.
Perform installation as needed either through physical or network medium.
Coordinate actual activity date and timings including arrival and departure times.
Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.
Labelling, Patching and Asset Tagging activities.
Following specific task instructions and provision necessary reporting as necessary.

Needed for this position:

Technical Skills:

Good general understanding of IT principles such as Networks, Hardware, and Domains
Knowledge of Infrastructure (Data Centre and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting support
Knowledge of server/client operations in a domain environment including Active Directory
Understanding of current and legacy hardware Infrastructure platforms
Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment’s, Rack and Stack of the equipment/cable.
Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.
Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.
Knowledge of TCP/I P standards and networking
Experience with Tape Management activities
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Familiarity with backup and recovery software and methodologies

Other Skills needed

Firstly, language skills needed is English
Secondly, must have good Soft Skills
Most importantly, exceptional customer facing skills.
Likewise, be able to communicate clearly and effectively both with Client and the Customer
Also, have a logical and analytical approach to work
Accurate record keeping
Able to work unsupervised.
Good timekeeper
Intense focus on quality work
Productive and Efficient
Academic Background
Also, Bachelor of Engineering / Technology / Science or Equivalent Work Experience
Lastly, 5 year plus overall experience

If you have the skills, why not apply online today