1st line support jobs in North London
Job Title

1st Line Service Desk 5225

Job Ref No

5225

Salary

£15 - £16 per hour

Start Date

ASAP

Subtitle

Service Desk / Call logger - 1st Line

Contract

Contract

Location

North London

1st line support jobs in North London

1st line support jobs in North London with immediate start dates. This contract is for a 1st Line Service Desk Call logger. Contract is on a 6 week rolling contract. The pay rate is £15 to £16 per hour and this role is inside IR35. As a result, this will need to be through an Umbrella contract. To start with you will be based in the office in North London but this role may become remote working longer term.

We require a first line service desk / Call logger for a contract role starting ASAP.

Role overview

You will be supporting with the following:

Firstly, answer calls coming into the helpdesk
Also, triage and resolve tickets that relate to O365, Windows 10, Active Directory accounts and permissions
Finally, assign tickets to other team members were required.

Skills and Qualifications:

Firstly, be focused on customer service
Secondly, must be self-driven and process oriented
Have good written and oral skills
Experience of working in a service desk role would be a benefit
Also, good time management
Must be a good problem solver

Finally, you will be well presented, enthusiastic and an excellent communicator – a positive ‘can do’ attitude is essential for this opportunity as it is a customer facing role.

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