Jobs

2nd Line Engineer 5021

Job Ref No

5021

Salary

£30,000 - £40,000

Start Date

18/05/2022

Subtitle

Service Desk

Contract

Full Time

Location

Peterborough

2nd Line Engineer Job Ad

2nd Line Engineer

2nd Line Engineer Job to join a friendly team in Peterborough
Perm – £30,000 – £40,000
Location – Onsite – Hampton, Peterborough

What you’ll the 2nd Line Engineer do:
• Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements
• Incident Diagnostics and Assistance
• Log Monitoring and Analysis
• Rule base Auditing and Advisory
• Device Software Upgrades, Patches, and Bug Fixes
• Configuration Backup / Restore
• Rule base and Network Configuration Change Management
• Provide a point of technical escalation and expertise for 1st line engineers
• Maintain technical accreditations in line with catalogued services
• Provide technical assistance to on-going projects and the transition of new customers when required
• This role requires the successful candidate to either hold SC Clearance or to be willing to go through the process of Clearance
• Escalate potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers
• Escalate potential problem issues with Problem and Incident Management
• Recommend and deploy changes via the change management process when required
• Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
• Provide assistance to Team members and Analysts as required
• Proactively maintain and develop knowledge, skills, and experience through client contact, industry sources, formalised training and development plan
• Work with consultants to better understand issues and solutions
• Escalate and work with vendors when required

What you need to succeed:
Must-have:
• 2-3 years’ experience in a similar SLA driven support role
• Proven Customer service Skills
• Industry recognised qualifications in relevant areas
• Cisco CCNA required as a minimum

Nice to have:
• Basic knowledge of ITIL
• Security Clearance (SC) advantageous
• Fortinet Knowledge
• F5 Knowledge
• Checkpoint Knowledge
• Good communication skills
• Punctual and reliable
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
• Ability to work under pressure
• Ability to work in a team and to support team members
• Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner

If you have the outlined skill and experience and you are looking for your next opportunity, please apply now!

Global Technology Solutions are always receiving new opportunities for both permanent and contract IT jobs.  To stay up to date with new job opportunities, please register with GTS now

Back to Jobs