45000 - 65000
3rd Line Application and Cloud Engineer – NOC
Job Peterborough, hybrid role: Third line Application & Cloud Engineer
Fantastic opportunity for Third Line Application and Cloud Engineer – NOC to join a large IT services organisation located in Hampton, Peterborough.
Salary £45,000-65,000 DOE
Hours: 7.5 hours a day, Mon-Fri working between the hours of 8:00-18:00
Location: Hybrid role working 2 days from the office and 3 days remotely
Knowledge & Experience:
At least 3 – 5 years experience in a similar SLA based support role
Proven Customer service Skills
Proven experience delivering projects and complex changes.
Capability in the following technologies – Certification an advantage:
Windows Server 2012R2/2016/2019 inc Hyper-V – In-depth Knowledge
Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication, PKI) – In-depth Knowledge
Exchange 2013/2016/2019 – Strong Knowledge
Microsoft SQL Server Administration – Strong Knowledge
Lync / Skype for Business – Experience
Microsoft 365 Administration – Strong Knowledge
Microsoft 365/Azure AD Identity Management – In-depth Knowledge
Cloud based technologies IaaS, PaaS. Either Microsoft Azure or AWS – In-depth Knowledge
SCCM – Experience
SCVMM – Experience
VMware / vSphere 6.5-7.0 – Experience
Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification.
Good communication skills, verbal and written.
Punctual and reliable.
Positive, enthusiastic and supportive individual.
Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary.
Ability to work under pressure.
Work in a team and to support team members
Communication and interpersonal skills including listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Actively seek to improve and grow own skills and knowledge base in appropriate technologies to pass industry-standard certifications.
Respond to incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements. Work with team members to ensure a managed workload. Provide a point of technical escalation, expertise and mentoring for 2nd Line Engineers. Provide assistance to Team members and Analysts as required. Ensure all implemented solutions are supported with documentation, training and expertise within the Service Desk and Support areas. Provide support as part of the 24×7 out-of-hour rota.
Be available to provide remote service out of core hours. Escalate potential service issues firstly with Team Leader/Service Desk Managers/Service Delivery Managers. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Actively maintain and develop knowledge, skills and experience through client contact, industry sources, training and development plan. Work with consultants to better understand issues and resolutions. Provide technical assistance to ongoing projects and the transition of new customers when required.
If you have the skills and experience above, please apply now!
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