Part-Time Administration jobs – Admin / Coordinator – IT Services – Hardware Coordinator
Contract to Perm! Min 3 months contract
Hours – Monday to Friday working 4 hours between 9 – 5.30pm
Location – Hybrid – 2 days per week in Hampton, Peterborough & 3 days work from home.
For this role, you will have a solid administration background, along with good customer service experience and the ability to deal with this quickly and efficiently.
Firstly, processing manufacturer claims / quotations / orders.
General ad-hoc administration support for field services including reports.
Ensure that all emails are progressed in a timely manner as well as calls updated appropriately at all times.
Ensure despatch of replacement parts and the purchase of new parts via requisition to the necessary department through buying list and email.
Register and book in care packs accurately.
Also, provide customer reporting for identified key customers.
Liaise with different departments advising on warranty processes.
Furthermore, arrange the return of parts/units for repair or credit.
Effectively liaise with internal departments to ensure that issues are resolved successfully.
Additionally, escalating incidents as necessary to achieve the required SLAs.
Participate in specific projects across the organisation as may reasonably be requested.
Provide a courteous and professional response to all calls and emails – receiving and logging updates from engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers, and Customers where appropriate.
Use a combination of initiative, common sense, and knowledge to progress calls accurately.
Excellent customer service, customer handling skills, communication, and telephone skills.
Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
Strong time management, multi-tasking, and prioritisation skills.
Ability to work effectively in a team environment, as well as independently.
Furthermore, have strong attention to detail.
Also, good problem-solving skills.
Assertive, methodical, confident, positive, and professional manner.
Strong administration and organisational skills.
Flexible, cooperative attitude to work as well as change.
Finally, experienced PC user with good keyboard skills.
If you have the outlined skills and experience please apply now!
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