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IT Jobs: NOC Cloud Team Leader job in Peterborough – Hybrid

Fantastic job opportunity for NOC Cloud Team Leader to join a large IT services organisation located in Hampton, Peterborough.

Permanent
Salary £45,000-65,000 DOE
Hours: 7.5 hours a day, Mon-Fri working between the hours of 8:00-18:00
Location: Hybrid role working 2 days from the office and 3 days remotely

Knowledge & Experience:

Essential
3 years of experience in a similar SLA driven support role
Excellent Customer service Skills
Experience delivering projects and complex changes
Awareness of ITIL methodologies and best practice
Industry recognised qualifications in relevant areas.
Extensive and proven experience in one or some of the below technologies
Proven capability in the following technologies – Certification an advantage:
Microsoft Azure IaaS, PaaS, 365 Administration Azure AD Identity Management
AWS IaaS, PaaS

Desirable

Proven knowledge in the following technologies
Windows Server 2012R2/2016/2019
Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication, PKI)
Exchange 2013/2016/2019
Microsoft SQL Server Administration

Personal Attributes:

Good communication skills, verbal and written
Punctual and reliable
Positive, enthusiastic and supportive individual
Take ownership or to identify when escalation is necessary
Must be able to  work under pressure
Ability to work in a team and to support team members
Communication and interpersonal skills including listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner

Main purposes of the role:

Provide leadership, guidance and line management to a team of 2nd and 3rd Line Application Engineers
Provide support to delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports
Identify and manage training or development needs in line with company procedures
Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
Manage organisational change within the team, including changes to procedures with regular comms in a timely manner
Develop, grow and maintain professional working relationships with all internal stakeholders and customer equivalents
Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
Set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
Provide a point of technical escalation and expertise
Escalate potential service issues and work with vendors when required
Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
Respond to incidents logged in the Incident Management system when required and provide end-users with a technical solution within Service Level Agreements
Provide technical assistance to ongoing projects and the transition of new customers when required
Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plans.
Provide ongoing support to Business Development Managers, Service Design, Product Design and Transition to drive new business and service capabilities
Assist with the design and creation of new Support Services and the review of existing services.

If you have the outlined skills and experience, please apply now.

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