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Desktop Support Engineer. This is a 3-6 months contract, but this may be extended. This role is based in Ashford, Sunbury-on-Thames.

Firstly, manage the service delivery and the governance processes. Review and act on operational performance data for IT outcomes, service levels, KPIs, and customer feedback.

Manage risk, service level, and suppliers, resolve incidents and maintain configuration data. Also, provide solution design quality assurance.

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Desktop Support Engineer Contract role overview:

Firstly, operate within the Digital Workplace portfolio, supporting the Global Print service line.

Secondly, support the Service Owner by leading the delivery of the services and IT products offered.

Ensure that Services comply with IT&S standards and regulations relating to Security, HR, Ethics, Data Protection, HSSE, Policies, Legal entities, and legislations.

Manage and report Service Performance.

Protect, evolve, innovate, enhance, and optimize the services. Also, lead the customer experience.

Furthermore:

Develop an E2E Service Model and build and manage relationships. Where possible, improve the quality of service. Work to maximize the value of Resources. Finally, support changing Products and Services.

Skills needed:

Proven track record in leadership.
Experience in a Desktop Support role.
Working knowledge of Service Improvement.
Good attention to detail.
Must be a team player.
Good written and verbal communication skills.

Here are a couple of blogs that could help you in your search. The first one is Tips on your   IT Support paths. And secondly, advice on how to involve your hobbies in your CV: hobbies and interests.

Want to know how to prepare for your job interview? Take a look at our blog about job interview questions.

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