Desktop Support Engineer 5222
Desktop Support Engineer
Ashford, Sunbury on Thames.
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Desktop Support Engineer. This is a 3-6 months contract, but this may be extended. This role is based in Ashford, Sunbury-on-Thames.
Firstly, manage the service delivery and the governance processes. Review and act on operational performance data for IT outcomes, service levels, KPIs, and customer feedback.
Manage risk, service level, and suppliers, resolve incidents and maintain configuration data. Also, provide solution design quality assurance.
Firstly, operate within the Digital Workplace portfolio, supporting the Global Print service line.
Secondly, support the Service Owner by leading the delivery of the services and IT products offered.
Ensure that Services comply with IT&S standards and regulations relating to Security, HR, Ethics, Data Protection, HSSE, Policies, Legal entities, and legislations.
Manage and report Service Performance.
Protect, evolve, innovate, enhance, and optimize the services. Also, lead the customer experience.
Develop an E2E Service Model and build and manage relationships. Where possible, improve the quality of service. Work to maximize the value of Resources. Finally, support changing Products and Services.
Proven track record in leadership.
Experience in a Desktop Support role.
Working knowledge of Service Improvement.
Good attention to detail.
Must be a team player.
Good written and verbal communication skills.
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