Desktop Support Engineer 5028H
Up to £160 per day
Desktop Support Engineer
Contract jobs London our lastest role is for a Desktop Support Engineer. This is for a 3-month contract but this contract may be extended. Site based role and is inside IR35. As a result, this role only suited to umbrella contractors.
Desktop Support Engineer will provide and maintain service continuity for the client’s desktop technology and resolve technical issues that may occur, all within contractual agreements.
We are looking for a candidate who is passionate about technology and exceptional customer service.
WHAT YOU WILL BE DOING:
Firstly, respond to customer incidents, service requests and manage through to resolution
Secondly, deliver a deskside service to customers, including hardware break fix and software support for laptops and desktops across the site.
Also,maintain desktop devices.
Futhermore, manage and maintain the configuration and installation of desktops, for example patch updates and hardware replacements.
Lastly, monitor security profiles and anti-virus software on Desktop Devices. And also, take appropriate action in the event of non-compliance with security requirements.
KEY SKILLS AND EXPERIENCE NEEDED
5 years of Experience.
Excellent Communication skills.
Good Customer Service
Have a good understanding of Windows 10/11 Operating System
End User Services – Laptop Build/Image, Antivirus, Windows Firewall
Active Directory (Azure AD preferred)
O365 (MS Outlook, MS Teams, MS Office)
Internet Browser based troubleshooting
Basic Skills on Client Networking (LAN, Router, Switches, Network Port Patching, VPN)
Shared Drive, Printer, Conference Room set up
Move/Add/Change (Physical) hardware devices for example Desktop, Printer, Mouse and Keyboard.
Hardware and Software provisioning
Service Now, ITIL Based Services
Change Management, Incident Management.
SCCM/MS Intune (would be an added advantage)
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