Desktop Support Engineer 5245
Up to £160 per day
Desktop Support Engineer
GTS has a new contract jobs UK role for a Desktop Support Engineer. This role is based on-site in Edinburgh on a 2-month contract with potential extensions.
This is a site-based contract role and is inside IR35. So this role is suited to umbrella contractors only.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology and resolve any technical issues that may occur, all within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
Respond to customer incidents, and service requests and manage through to a successful resolution.
Secondly, deliver a deskside service to the customer, including hardware break fix and software support for laptops and desktops across the site.
Thirdly, maintain desktop devices.
Additionally, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
Experience required for this role:
3 + Years of desktop support experience.
A confident communicator who is able to engage at all levels.
Be able to work under pressure and adapt to change.
Excellent customer service skills.
Knowledge of network protocols, server hardware, and configurations.
Relevant IT qualifications.
Ticket management experience, preferably Service Now.
In-tune management experience.
Autopilot experience (Preferable).
W10 experience and fault diagnosis.
Build of Android and iPhone.
Build laptops and smart devices.
Has worked as an engineer and has experience with a large user base and can be able to demonstrate this.
Also, find out more about the skills you need for IT support. Take a look at our blog on IT Support paths.
Where do you see your career in 5 years? Find out how to respond to interviews with our blog on how to prepare for job interviews.