Solutions Engineer Technical Support Engineer role

Apply for this Senior Technical Support Engineer today

GTS are looking for a Senior Technical Support Engineer to join a well-established organisation in London on an initial 6-month contract. Also, the role can be remote.

**role inside IR35 – umbrella contractors only**

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Drive technical implementation and installation of hardware and software with corporate and hospital stakeholders, incl. IT, security, networking, and other functions.
Build and maintain strong technical relationships with hospital staff (Operating Room, IT, surgeon champions, project managers, etc.) through the installation and ongoing maintenance of hardware as well as software.
Also, serve as technical SME with internal Customer stakeholders.
Provide customer support (including hardware tickets) and identify the root cause of issues and rectifying – with the ultimate aim of self-service support.
Provide support and work with the engineering team to troubleshoot technical issues during and post-implementation.
Innovate and drive process and technical improvements to streamline, scale operations, and improve the end-to-end experience.
Advocate on behalf of the customer during all engagements to ensure a consistently high bar on excellence as well as project delivery.
Create and inspire a work environment of trust, collaboration, commitment, and ethical behavior across a vast, diverse internal and external matrix network of stakeholders.
S/he must establish and maintain a positive, proactive, high‐energy, collaborative, and engaging working environment.
Finally, the role reports to Sr. Manager, Products and Programs (Hardware and Connectivity).

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE, AND ATTRIBUTES:

Firstly, a minimum of a bachelor’s degree.
3-5+ years of relevant professional experience and a track record in engineering, IT, and project management.
Also, demonstrated ability to communicate with and maintain customer relationships (IT, security, surgeon champion, etc).
Ability to navigate a complex implementation process, often with multiple stakeholder groups and various approval processes, incl. international launches.
Strong analytical problem-solving skills, with the ability to identify the root cause and provide solutions in a timely fashion, is required.
An entrepreneurial person who can work in a fast-growing, ambiguous start-up environment.
Excellent communication as well as writing skills.
Also, must be fluent in English, as well as open to 20-40% travel.
Knowledge of networking protocols and standards, especially IEEE 802.11.
Knowledge and/or experience debugging layer 1 through 7 networking with tools like nmap, ping, ss, netstat, wireshark, ip, tcpdump.
Familiarity with RADIUS, 802.1x and other auth methods commonly used in Windows/CISCO networks.
Experience testing and scripting with Python, ssh, rsync, and other command-line tools.
Experience with static and dynamic routing and tagged VLANs.
Finally, be familiar with software-defined networking.

So if you are a Solutions Engineer and are looking for your next exciting career move please apply now.

If you have any questions about our IT  jobs, contact GTS.

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