IT Service Desk Analyst Job

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Are you searching for a Service Desk Analyst job? If you are, GTS has some  great job openings in Reading, why not contact GTS to find out more.

We currently have an opportunity for an SC Cleared 3rd Line Software Support Engineer to join our client in Aldermaston. You will possess both a strong technical background as well as good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.

This role is for a full-time. The hours are Monday to Friday from 9am to 5:30pm

Candidates will be put through DV Clearance and therefore due to the nature of the clearance requirements candidates must be a British Passport Holder.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, manage a range of technologies such as SharePoint, Domain Central Services (Active Directory), SCCM – to include optimisation, interoperability, and availability.

Secondly, day to day administration of Microsoft Active Directory including creation of users, security groups, GPO’s and roaming profiles

Thirdly, administrating Windows print servers on Server 2003, 2008 including day to day user print operations

Additionally, identify, define and resolve complex issues with Microsoft Windows and Office applications

Also, coach and educate the 1st and 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance

Represent 3rd line application support on the Operations Bridge for high priority incidents, and support the problem management process
Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines
Lastly, Author documents such as reports, policies, procedures and workflows

Essential Skills

Firstly, Current Active SC Clearance Holder
Secondly, British Passport Holder
Also, Active Directory
Microsoft WSUS (Windows Server Update Services)
SCCM management & operation (or similar network management system)

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE, AND ATTRIBUTES :

Firstly, Administering Licence Servers
Likewise, Administering Managed Print Servers
Also, HP Service Manager and HP DDMI (Discovery & Dependency Mapping Inventory)
HP Asset Manager
ITIL Foundation
Lastly, MCP / MCSE

This role offers excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Are you a 3nd Line Service Desk Analyst looking for your next role in Reading. If you are, why not apply today.

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