Deskside Support Engineer 5171
Desktop Support Engineer
desktop support engineer
12 month FTC contract
standard office hours
This is a 12-month Fixed Term Contract position with the potential of being extended following this initial period.
Site based in Hexham, responsible for providing on-site desktop support for technical infrastructure; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
Due to the nature of our client’s work the successful candidate must either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals.
Case management of Incidents and IMAC’s in line with SLAs
Software and system fault diagnosis, analysis and fix
Manage / Provide support and technical expertise on projects as directed by the project team
Laptop / Desktop Build & Deployment
Administering Windows Share\File permissions
Patching network ports between comms room and floor ports
Print server management
Knowledge of current and past Microsoft windows operating systems
Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Experience in Windows imaging techniques (Network & Local)
Microsoft Active Directory knowledge
Remote desktop support tools
Excellent interpersonal & communication skills
Must be able to work independently and part of a team
Experience and technical knowledge of IT, PC’s / peripherals and their architecture
Knowledge of mobile devices, Android & IOS
Break fix, IMACs, Incidents, Projects
Experience with Ticket Management (Remedy)
Comfortable with liaising and working alongside 3rd Parties
Display flexibility and the ability to manage your day effectively
If you are interested in this Deskside Support Engineer job, apply online now!
Additionally, if would like more information about any of our jobs in Hexham, contact GTS.
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