Jobs

Desktop Support Alfreton

Job Ref No

5090a

Salary

£140 per day

Start Date

31/05/2022

Subtitle

Desktop Support Engineer

Contract

Contract

Location

Alfreton

Desktop Support Alfreton Job Ad

Desktop Support Alfreton

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Alfreton on an initial 2-month contract.

**Role inside IR35 – Umbrella contractors only**

**This is a site based role**

DESKTOP SUPPORT:

Updates on weekly basis attendance timesheet, to be issued in SharePoint.
Attends periodical meetings with the client leadership.
Works properly with client’s ticketing system, dealing with incidents and requests in accordance with SLA’s.
Gives priority to VIPs’ cases and high priority cases pointed out by the client’s leadership.
Cooperates with client’s teams in the resolution of local cases.
Supports remotely users, if needed.
Provides new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client’s standard.
Assists customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.
Contacts end users especially in case of Very Dissatisfied responses, leading to the final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.
Supports client’s remote teams, in case of site’s servers/network devices, require local intervention.
Supports local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with the status of local meeting rooms.
Keeps track of spare items in stock, updating on weekly basis a report to be issued in SharePoint.
Out of hours support (on call / call out) may be required on some occasions

HARDWARE/SOFTWARE FIXING RESPONSIBILITIES

Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/ applications
Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Provide onsite hand and eye support to Customer / OEM SMEs towards Install, upgrade, support and troubleshooting of devices in the Network and Computer environment

SKILLS

Customer orientation
Good end-user liaison
Problem-solving and decision-making attitude
Constantly oriented to deliver results
Availability in working in Team
Availability in working under pressure
Ability to work and organize the work without supervision
Flexibility and cooperative attitude
Polite behaviour and good manners
Able to work on own initiative

ICT KNOWLEDGE

Cloud computing general knowledge
LAPS knowledge (Microsoft Administration Password Solution)
Backup general knowledge
LAN general knowledge
O.S.: Microsoft Windows 10
Mailing: Microsoft Outlook
Suite: Microsoft Office 365
Collaboration platform: Microsoft Teams
Cloud Storage: Microsoft OneDrive

So if you are a Desktop support Engineer looking for your next exciting contract, please apply today!

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