Support Engineer job

If you are looking for a contract Desktop support/ Technical Support engineer Job, this could be the perfect contract for you. This role is located in Exeter. The contract term is one year but this could be extended.

The working hours are 9am to 5.30pm Monday to Friday.

Overview of responsibilities:

Firstly, deliver On-Site services for our clients customer;
Also, provide technical support for the End User Technology environment involving desktop computing and corporate IT services.
You will need to be capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
Have the ability to follow documented procedures provided by either our client or Customer;
Likewise to respond to changes in procedures even in circumstances where documentation has not been updated. Make necessary changes to procedures and documentation for the benefit of the team as a whole.
Furthermore, be committed to own personal development.
Be a good all-round understanding of hardware maintenance/break-fix
A good theoretical and practical approach to diagnosing problems
Lastly, be able to work independently on a wide range of products

Demonstrable skills and knowledge needed

College, University or Professional certifications
Likely already holds one or more of:
CompTIA A+/N+; MCDST; ITIL Foundation v4
May have, or be studying towards, one or more of:
ACA; MCSA; CCNA; VTSP
Positive attitude and influence to others, a real ‘Team Player’
Methodical and quality-minded with a right-first time approach to all work.
Passionate, professional, with a ‘can-do’ attitude at all times
Communicates honestly, openly, and consistently well showing attention to detail and
remaining calm and patient when under pressure.
Ability to recognise when to request support
Works on own initiative, or as a team, towards agreed common goals.
Also, be open, honest, and approachable at all times.
Flexible about working hours and work locations; prepared to travel.
Lastly, must be punctual, reliable, and well presented

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