Jobs

Desktop support engineer – 5031

Job Ref No

js 5031

Salary

up to £30k+ben

Start Date

ASAP

Subtitle

Desktop Support Engineer

Contract

Permanent

Location

Galway Ireland

Galway Ireland Job Ad

We have an exciting opportunity for a Desktop Support Engineer based in Galway Ireland to join a bluechip organisation on a permanent basis.

Working on behalf our client on their customer site as part of the Site Services Team
Providing L2 Deskside support to end users in office and pharmaceutical production environments
Work to resolve issues accurately and efficiently, within set targets and in a professional manner
Maintain a dedicated commitment to service quality & customer experience
Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly
Work well as part of a small, close-nit team.
Ensure that all activity is accurately documented and recorded in line with ITIL practises
Contribute to the creation and up-keep of Knowledge Base Articles
Be comfortable working in a highly regulated environment, adhering to local and global policies
Work healthily and safely, in accordance with company training and policies
Adhere to all IT Asset Management procedures & policies
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams

Essential Skills & qualifications

Working as part of the Site Services Team in Galway Ireland
Providing L2 Deskside support to end users in office and pharmaceutical production environments
Work to resolve issues accurately and efficiently, within set targets and in a professional manner
Maintain a dedicated commitment to service quality & customer experience
Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
Work well as part of a small, close-nit team.
Ensure that all activity is accurately documented and recorded in line with ITIL practises
Contribute to the creation and up-keep of Knowledge Base Articles
Be comfortable working in a highly regulated environment, adhering to local and global policies
Work healthily and safely, in accordance with company training and policies
Adhere to all IT Asset Management procedures & policies
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients

So if you are a desktop support engineer looking for your next exciting position in Galway Ireland please apply today!

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