Desktop Support Engineer – 5090
£140 per day
Desktop Support Engineer
GTS has an exciting IT contract role for a Desktop Support Engineer 5090 in Uxbridge . This will be on an initial 2-month contract. However, this may be extended.
This role is inside IR35 and is therefore suitable for Umbrella contractors only.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology and resolve any technical issues that may occur, all within contractual agreements.
Firstly, you will use the client’s ticketing system to manage Incidents and demands so to meet SLAs. In particular, you will focus on high priority cases as well as VIP requests as direct by the client’s leadership team.
Secondly, you will cooperate with relevant teams so to troubleshoot and so resolve local cases. This may include supporting users remotely. In addition, you will maintain contact with end users so to achieve resolution. Importantly, you will focus on dissatisfied responses, looking at ways to avoid future occurrences.
Additionally, you will provide new joiners with their equipment. This may include: computer, mobile phone, tablet; ensuring they are properly installed and configured, in accordance with the client’s standard.
Also, you will support the user community with the installation, upgrade, configuration, and ongoing support of authorised computers, peripheral equipment, software, tablets, smartphones, and other electronic devices. This will include Windows, Mac and any other authorized desktop software/ applications. Again, within established standards and guidelines. So to maximise uptime, you will perform general preventative maintenance tasks on devices, as well as software.
To support this, you will monitor spares, and provide weekly update reports.
Thirdly, you will assist client’s remote teams, and onsite hand and eye support, should the sites servers as well as network devices, require intervention. Additionally, you will support local meeting rooms, maintaining video and conferencing equipment, as well as report weekly on the status of these rooms.
Lastly, you will attend periodical meetings with the client’s leadership team. Additionally, some out of hours support may be required on some occasions.
Excellent Customer service.
Problem-solver able to make decisions.
Ability to work under pressure.
Good organisational skills.
Flexible with a cooperative attitude.
Able to work on own initiative.
General knowledge of Cloud computing
LAPS knowledge (Microsoft Administration Password Solution)
Backup basic knowledge
LAN general knowledge
Microsoft: Windows 10, Outlook, Office 365, Teams, OneDrive
If you are interested or have questions about Desktop Support Engineer 5090, please contact GTS.