Jobs

Desktop Support Engineer – Fluent in German & English

Job Ref No

4239a

Salary (annual)

£540,000.00

Start Date

15/02/2021

Contract

Full Time

Location

Germany

We have an exciting opportunity for a Desktop Support Engineer to join a prestigious client of ours at their offices in Leverkusen on a 6-12 month contract.

**Must be fluent in both English & German**

Key Responsibilities
• Provide reactive 2nd line onsite desktop and application support services to end users
• Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
• Repair hardware and peripheral faults in conjunction with warranty providers
• Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
• Operate cohesively with the service desk team to maintain service levels
• Escalate all critical and high priority incidents to line and senior management
• Report recurring incidents to problem analyst teams and line management
• Proactively contribute to service improvement initiatives
• Provide technical expertise and assistance on project assignments
Behavioural skills required:
• Must have very good customer facing skills and be well presented
• Must have an assertive, confident, positive and a professional manner
• Ability to engage and communicate effectively with colleagues and customers alike
• Demonstrates independent and pro-active thinking
• Highly organised with the ability to adapt to different working environment seamlessly
• Builds effective relationships both within the team and across the business scope
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
• Must be able to work alone and unsupervised, taking the initiative when necessary
• Has an understanding and respect for service delivery processes
Technical skills required:

ESSENTIAL
• Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool
• Excellent all round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
• Working knowledge of current and legacy hardware platforms
• Strong background in supporting full Microsoft Office suite on Windows and Mac platforms with recent support.
• Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
• Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities
• Previous experience in the creation of technical support documentation
DESIRABLE
• Enterprise support of Microsoft Office 365, desktop and Admin
• Knowledge of Service Management processes e.g. ITIL
• Previous experience working in a managed service environment working to defined scope and with strict SLAs
• Experience in delivering Field Service support across multiple locations
• Previous experience with Manage Engine product suites
• Exposure to Infrastructure technologies – Server, Networks etc
• An ability to clearly and evidently demonstrate a career path supported by professional development goals
• Experience of ServiceNow
Experience & Qualifications:
• Minimum 3-5 years’ experience in 1st and 2nd Line Support, at least 2 years at 2nd Line

So if you are a desktop support engineer looking for your next exciting contract please apply today!

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