Desktop Support engineer / Technical Support engineer

Job Ref No

js 3754


up to £24k

Start Date



Full Time



Desktop Support/ Technical Support engineer

A fantastic opportunity has arisen for a Desktop/ Technical support engineer to join well established blue chip organisation based at their prestigious customer in Swindon.

As a Desktop support / Technical Support engineer you will be a customer-focused and enthusiastic desk side engineer with a genuine interest in solving peoples IT issues. The will be technically competent, possess excellent written and face to face communication skills and be willing to collaborate with the wider Global I.T support teams.

As a Desktop Support you will be responsible for resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and also stock management while minimising disruption to our users.

DETAILED JOB DESCRIPTION: (including but not limited to the below …)
Providing 1st and 2nd level desktop/laptop support
Monitor call management system to include continuous updating and closing of calls when resolved
Strictly meet all Service Level Agreements
Adhere to all policies and procedures as set out by the customer
Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, , and Digital Signage
Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite
Support Wireless office environment
Offer productivity assistance and training to all customers
Provide proactive support to all customers
Participate in Project based assignments when required
Participate in HW/OS Refresh activity adhering to strict refresh schedules, refresh meeting attendance
Document and keep processes & procedures up to date
Participate in weekly Audio Visual proactive maintenance schedule when required, log and resolve issues

Ensure that all incidents and requests for Telecoms & Network are logged, resolved and the tickets correctly closed in our clients Event Management System

Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA and be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1st and 2nd Line

Provide support to the client’s day-to-day operations network team.
Support of the Network Management Alerting System, to include active follow up and closure of critical alerts.

Provide support to the end-to-end process of the Asset Management function locally.

As a Desktop Support/ Technical Support engineer you will have the
At least 1 years’ experience in a similar position is essential
Previous experience with Cisco kit is preferred . i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches
Professional, with excellent customer focus, customer interaction abilities and communication skills
Team player with excellent interpersonal communication skills
Understands the value of following the appropriate process or procedure
Unquestionably flexible and present a value-add performance.
Ability to quickly adapt and learn.
Self-motivation and the ability to work under minimal supervision are a must
Excellent hardware knowledge
Experience in Refresh/Rollout activity
Proficient knowledge of Windows OS (WIN 10, 8.1, etc ) and Microsoft Office suite
Manual handling experience
Full clean driving license

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