Jobs

Desktop Support – english & german speaking

Job Ref No

3785

Salary

130 euros per day

Start Date

31/07/2021

Contract

Contract

Location

Budapest

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organization in Budapest on a 6 month contract (with extensions)

 

Successful engineer must be fluent in english & german

 

Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains

• Working knowledge of leading software packages such as MS Office, Lotus

• Notes, and MS Outlook etc.

• Good working knowledge of Operating system such as Windows and Mac related

• software and applications

• Good experience in End User device hardware and software troubleshooting

• Good experience of supporting devices such as Printers and Meeting Room

• equipment’s

• Knowledge of mobile devices, in particular iPhones

• Experience with building, configuring, replacing and troubleshooting EUC

• hardware components

• Awareness of Data Backup principles

• Familiarity with virtual, MDM and VPN environments

• Basic knowledge and familiarity with devices in Network and Compute environment

Soft Skills & Appearance

• Exceptional customer facing skills

• Able to communicate clearly and effectively both with Customer

• Logical and analytical approach to work

• Accurate record keeping

• Able to work unsupervised

• Good timekeeper

• Intense focus on quality work

• Productive and Efficient

• Able to operate within customer standard operating procedures

• Able to maintain professional demeanor under stress

• To be at all times appropriately dressed for the Customer environment

• Good standards of grooming and personal hygiene

• Single point of Contact for Customer and management

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/ applications

• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices

• Perform general preventative maintenance tasks on devices and software

• To follow and execute instructions provided by Subject Matter Experts

• Provide onsite hand and eye support Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment

• To assist users with any logged IT related incident when called upon

• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

• To accurately record, update and document requests using the IT service desk system

• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

• To be a highly motivated team player with the skills and ability to manage changing priorities

• To create, maintain and publish relevant support documentation in order to assist all End Users

• with the quick resolution of their incidents and service requests and enable users to become

• more self-sufficient

• Be willing to attend training as necessary to keep up to date with the latest technology and

• internal system processes

• To attend training courses as identified and agreed for appropriate development

• To contribute towards reporting as per / customer requirement

• Any other tasks as assigned and within the skillset of the person

 

So if you are a desktop Support engineer looking for your next exciting contract please apply today!

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