Desktop support/ Field Services engineer – German Fluent

Job Ref No


Salary (annual)


Start Date



Full Time



Desktop Support/ Field Services engineer – Fluent in English & German

An exciting opportunity has arisen for an experienced Desktop Support/ Field Services engineer to join well established blue chip organisation based in Freiburg.

**All candidates must be fluent in both english and german and have a valid driving licence**

As a Desktop support / Field Services you will have :

At least 3 years’ experience in IT
Experience of working onsite at a customer base within an IT Support role.
Experience in Field Services Support
Good knowledge of PC / Server / Network / Printers hardware.
Desktops, Laptops, Servers, Switches and Printers
Routers and Riverbed devices is an advantage
Good knowledge and experience in Microsoft Software / Application.
Good knowledge in OS and application deployment using SCCM.
Knowledge and Experience in remote desktop support
An understanding of network protocols, server hardware and configurations will be a
distinct advantage as will other IT qualifications.
Excellent customer service skills

As a Desktop Support/ Field Services engineer you will be responsible for:

Works with clients to determine problem and develops and implements appropriate technical solution.

Answers to or escalate calls within given timescales.

Undertakes installation and maintenance of client systems e.g. PCs, networks.

Carries out complex repairs/upgrades to existing systems.

Monitors recurring faults or errors, analyses trends and develops relevant response.

Develops and maintains client relationships, identifying opportunities to extend existing service agreements.

Assists in development of test and repair processes.

Liaises with help desks, support centres etc.

Diagnoses and carries out complex repairs/ upgrades to all mid-range defined hardware, including UNIX, printer and networks.

Installs and tests network operating systems.

Performs trouble shooting and problem resolution.

Undertakes prompt ordering and return of parts.

Processes paperwork and systems relevant to client queries/ upgrades.

So if you are a desktop support/field services engineer looking for your next exciting contract please apply now!

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