Desktop Support/Mac Engineer

Job Ref No


Start Date





Full Time



We have an exciting opportunity for a Level 2 Desktop Support Engineer to join a blue chip company in London for a 3 month contract. This is an urgent requirement!

Key roles/Activities

  • Windows and Mac environment support
  • Support of administrative activities and tasks
  • Perform analysis and solutions of incidents in day by day business
  • Desk moves
  • Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)
  • AD admin/PM admin for user accounts
  • New Laptop build check/installs/rebuild checks
  • Software installations
  • Folder Permissions/lockdowns
  • Mobile Device Configuration
  • Pitch/Meeting room support (Off and On-site)
  • Hardware incidents (Printers, Laptops, Desktop )
  • Software incidents (O365, Windows 7/10, bespoke applications )
  • Landesk/Anti-Virus

Key skills and Experience of the Level 2 Engineer

  • Good organisation, communication and incident/request management skills
  • Mobile device knowledge
  • Good communication and customer service skills
  • Good problem solving and troubleshooting skills
  • Ability to work within SLAs.
  • Ticket queue monitoring
  • Daily Checks (Walk around of environment and check hardware is working)
  • Basic PC hardware swap outs
  • Login fault ticket with suppliers and chasing

So if you are a Desktop Support Engineer looking for your next exciting contract please apply today!

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