Jobs

Desktop Support Engineer 3804a

Job Ref No

3804a

Salary

35,000 - 37,000 euros p/a

Start Date

23/05/2022

Subtitle

Desktop Support Engineer 3804

Contract

Full Time

Location

Limerick

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Limerick on a permanent basis.

 

Monday to Friday: 09:00 – 17:00

 

Job Purpose

To provide remedial service to a wide range of industry products.

Perform direct maintenance as required and resolved complex problems.

The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.

All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Main Accountabilities

• Works with clients to determine problem and develops and implements appropriate technical solution.

• Answers to or escalate calls within given timescales.

• Undertakes installation and maintenance of client systems e.g. PCs, networks.

• Carries out complex repairs/upgrades to existing systems.

• Monitors recurring faults or errors, analyses trends and develops relevant response.

• Develops and maintains client relationships, identifying opportunities to extend existing service agreements.

• Assists in development of test and repair processes.

• Liaises with help desks, support centers etc.

• Diagnoses and carries out complex repairs/ upgrades to all mid-range defined hardware, including UNIX, printer and networks.

• Installs and tests network operating systems.

• Performs trouble shooting and problem resolution.

• Undertakes prompt ordering and return of parts.

• Processes paperwork and systems relevant to client queries/ upgrades.

• Participation in out-of-hours standby and call-out rotation, currently 1 in 2 weeks but subject to change based on client need.

 

So if you are a Desktop Support engineer looking for your next exciting opportunity please apply today!

 

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