First line support analyst 3825

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First line support analyst 3825





First line support analyst Job Ad

First line support analyst

First line support analyst/Service Desk / Incident Analyst

An exciting opportunity has arisen for a Service Desk Analyst/ Incident Analyst to join well established blue chip organisation based at their prestigious customer sites in Erskine Scotland

Applicants must hold current sc clearance or be happy to undergo it.

This is an entry level position where training will be provided and is part of an exciting new project for our customer.

First line support analyst role is Monday – Friday 7.5 hour shifts between 7am-7pm working 37.5 hours a week

The responsibilities will include:
• Provide first level fix/response for reported Incidents
• Complete request Fulfilment within Service Desk SLA
• Provide first level response to Event Tickets
• Escalate High severity Incidents to Major Incident Management and Shift Commanders
• Support Major Incident Management by providing information on recent application
changes and Failover options at the outset of Incident reporting
• Collect log information to support Incident restoration and RCA process
• Work closely with the event management team in proactively resolving events before
they become service impacting
• Creation and ownership of application failover procedures
• Assist Event activities and develop skills to provide support for 2nd line

Essential Skills:
• Basic knowledge of Windows 10 operating system and associated technologies
• Some PC hardware awareness and fault diagnosis skills
• Ability to achieve SC security clearance

Desirable Skills:
Customer service experience preferable

So if you are a service Desk analyst /Incident management analyst looking for your next exciting career move apply now!

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