French Speaking jobs
Job Title

Service Desk Analyst 5212

Job Ref No



£28000 - £32000 per annum

Start Date



Service Desk Analyst - French Speaking





GTS French Speaking jobs

Are you looking at French Speaking jobs, if you are this could be the perfect role for you.

This role is for a French Speaking Service Desk Analyst based in Reading.

The working time are 4 days on 4 days off. The hours are 7am to 7pm or 7pm to 7am

Apply for French Speaking jobs with GTS today

Job overview

Firstly, log customer incidents and requests and proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly. Also, follow defined operating procedures and work within agreed contractual service levels.

Firstly, receive incidents scope and accurately log them, then process each customer ticket. Also, you will need to follow agreed processes and carry out basic fault diagnosis.
Secondly, for each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a detailed description of the issue.
Undertake first-line fixes for basic technical issues for defined contracts.
Identify the correct resolution group for each customer ticket and ensure that clear and concise information is recorded.
Obtain confirmation from engineers and partners that tickets have been accepted and are being progressed, and obtain updates as needed to ensure SLAs are achieved.
Utilise available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction.
Also, add all activities to call management toolsets or, where applicable, the customers’ databases to enable continuous support from Service Desks.
Proactively monitor, identify and follow up on any tickets that are in jeopardy of breaching contractual obligations and, where necessary, escalate in line with operating procedures.
Maintain high standards of customer service at all times to encourage an excellent customer experience.
Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket
Finally, make sure that all defined telephony and email service levels are met


Firstly, 1 years’ experience in a simpler role
Secondly, must be fluent in English & French
Also, have a good understanding of MS Office products.
Knowledge of call management systems, preferably ServiceNow
Be driven and willing to learn and adapt to change or situation.
Very good verbal and written skills.
Be process driven with the ability to be innovative
Finally, must have good inter-personal and customer facing skills

So if you are looking for a new position as a French Speaking Service Desk Analyst please apply today!

GTS often receives new French Speaking jobs. This is for both full-time and contract roles. So, why not stay up to date with our new jobs and register with GTS today?

If you want to find out more about the most sought-after qualifications/certifications for IT support, check out our blog on IT Support paths

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