Service Desk Analyst 5236
Up to £28k
German Speaking Service Desk Analyst
GTS German Speaking jobs have a new career opportunity in Bracknell. This role is a German Speaking Service Desk Analyst. The role is full-time. The hours are Monday to Friday 8am to 4:30pm but offers hybrid working. 3 days are based in Bracknell and the other 2 days are remote working. Salary is up to £28,000 p.a.
Firstly. manage resource issues and meet service level and KPI targets.
Secondly, provide a cost-effective service whilst meeting contractual requirements.
Monitor and communicate resource control and business KPIs and SLAs to the team.
Must be a good relationship builder with customers, Service Delivery Managers, and other team members. Also, manage any service, project, or other delivery issues.
Build a culture that achieves service excellence with an improvement plan that delivers a good quality of service.
Be active in the Company’s performance appraisal program ensuring that all staff are appraised in line with Company processes.
Also, report monthly on resource control activities.
Furthermore, motivate the resource control team to exceed their KPIs and to take part in ongoing training.
Identify service process improvements.
Liaising with internal and external departments to resolve escalated customer issues or service problems.
Also, comply with company processes and procedures and provide support in audits and quality assurance processes.
To help maintain workplaces to ensure that they are safe and without health risks, including means of access and egress, with good facilities for colleague welfare.
Firstly, be Fluent in English and German.
1 years experience in a similar role
Also, must have good PC, Excel, and PowerPoint Skills.
Proactive with good initiative, and eager to progress.
Also, must be a Team player with great communication skills.
Positive, self-motivated, enthusiastic, and proactive.
Organized, and good at time management.
Finally, be flexible and adaptable to meet changing business demands and working environments.
Firstly. experience working in IT Support/ Projects/Help Desk roles.
Call center experience ideally within an ITSM environment.
Also, ITIL accredited – Foundation level.
Manage 3rd parties and Supplier Management experience is an advantage.
Finally, other language skills would be a benefit.
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