Incident Manager 5214
Incident Manager/ Service Desk Manager
Here is one of our latest Incident Manager jobs. This role is for a Incident Manager/ Service Desk Manager base in Reading.
This Incident Manager/ Service Desk Manager role requires a self-driven, customer-focused individual, able to manage major incidents and deliver exceptional customer service to key stakeholders within the Firm.
Incident Manager is focused on returning the company’s performance services to normal as quickly as possible. Ideally, in a way that has little or no negative impact on your core business. This role will log Incidents and process them until they are resolved and closed
Firstly, must be able to demonstrate exceptional customer service
Secondly, be able to multitask
Have experience of dealing with complex operational IT issues, major incidents & interacting with other ITIL processes
Also, managing the production of statistics and reports, reflecting the performance of an operational service.
Must be good at working under pressure
Finally, have experience or knowledge of IT environments
SKILLS AND QUALIFICATIONS:
Firstly, process oriented and focused on customer service
Secondly, be self-driven and can work on their own initiative
Have good relationship management and influencing skills
Excellent written and oral communication skills
Able to quickly establish credibility with colleagues and senior management
Resilient and able to assimilate views and information quickly for decision making purposes
Able to act as a bridge between teams, both technical and non-technical
Good at prioritisation, able to identify & arbitrate conflicts between stakeholders.
Must be flexible and adaptable
Also, Team player with a questioning nature
Finally, must be a good problem solver and have good time management
So, if you are an Incident Manager, looking to progress your career then apply for this role today!
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Find out more about sought-after qualifications for IT support, by checking out this blog IT Support paths
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