Infrastructure Engineer Jobs

GTS’s Infrastructure Engineer Jobs

The role is based in Peterborough but there is an option to work from the London office. The salary is from £55k to £70k.

This job is hybrid working. The average time spent in the office is 2 days a week.
We are looking for a skilled consultant / senior Engineer in VMware vSphere 6.7+ and Windows 2019+ (including building not just administering).
This role comes with an on call requirement – 1 week in 4. This is financially compensated.

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Main Tasks:

Firstly, management of Server. This will include Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure, and the Windows OS family.
Moreover,  support, install, maintain, and troubleshoot server, storage, and software for data centre.
Also, monitor server and storage infrastructure for performance problems.
Administer the corporate backup system.
Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support team’s new software and hardware.
Respond to incidents logged in the Incident Management system and provide end users with a technical solution and met SLAs.
Escalate and work with vendors when needed.
Provide technical assistance and coordinate with business owners to complete project requirements. Act as a point of technical escalation and expertise.
Furthermore, implement and administer scheduled tasks.
Identify and escalate service issues accordingly.
Verify, approve, recommend and deploy changes via the ITIL change management process.
Act as a role model for technical competence and teamworking.
Maintain and develop technical accreditations, knowledge, skills and experience. This includes through vendor contact, industry sources, formalised training and development plan.
Finally, work with Internal IT consultants to better understand issues and solutions.

Needed for this role:

Firstly, 5 years experience in a similar support role.
Secondly, excellent customer service skills.
Must be able to support and deliver complex server and storage infrastructure.
Furthermore, qualification in Microsoft Server operating systems is needed.
Knowledge of IT security concepts and best practice
Finally, ITIL Service Operations Framework. To include Incident, Change, Problem, and Major Incident Management.

Solid understanding of:
Virtualisation technologies is a must for this role.
Server, storage, and backup technologies.
Also, Cloud technologies.
Finally, Citrix Workplace – Virtual Apps and Desktops.

Desirable but not a must have for this role:

Hands on knowledge in:
VMware environments – 6.7+.
SAN storage, Microsoft Exchange and SQL Server.
Azure and Terraform.

Server Hardware skills.
PowerShell scripting and Microsoft Clustering.
Also, Public Cloud exposure would be helpful.
A good understanding of Networking fundamentals and Linux OS. E.g Debian, Ubuntu would be a plus.

Personal Attributes:

Firstly, must be a team player.
We are looking for great verbal and written kills. This will include C level stockholders.
Be on time but needs to be reliable too.
We are looking for someone driven and positive.
Must take ownership of  incidents progress  through to resolution.
Work under pressure and be a great relationship builder.
Be able to travel to Client based sites and data centres. if needed operate outside of core hours.

If are looking for your next role, why not apply today?

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Also, to find out more about the skills you need for an IT support career. Take a look at our blog on IT Support paths.