Desktop Support Engineer 5281
Up to £140 per day
Desktop Support Engineer
GTS’s IT contract jobs London. An exciting opportunity has arisen for a Desktop Support Engineer to join our client on their site in London. This role is on a 3-month contract with potential extensions.
This is a site-based contract role and is inside IR35. So this role is suited to umbrella contractors only.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology. You will resolve any technical issues that may occur, all within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge. This is all whilst delivering exceptional customer service.
Firstly, respond to customer incidents and service requests. Manage through to a successful resolution.
Also, deliver a deskside service to the customer. This includes hardware break fixes and software support for laptops and desktops across the site.
Thirdly, maintain desktop devices.
Manage and maintain the configuration and installation of desktops. This includes patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
Windows and OSX environment support.
Support administrative activities and tasks.
Assist in project work to develop technical solutions, e.g. rollout.
Support Clients in second-level support and everyday business.
Perform analysis and solutions of incidents in everyday business.
Report and present the progress of project work to project leads. This includes effort, status, meetings etc.
Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers).
AD admin, PM admin for user accounts.
New Laptop build to check, install, and rebuild checks.
Folder Permissions, lockdowns.
Mobile Device Configuration.
Meeting room support, both off and onsite.
Hardware incidents. This includes printers, laptops, and desktops.
Software incidents (O365, Windows 7/10, bespoke applications).
So if you are a Desktop Support Engineer looking for your next exciting role please apply today!
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