Operations Manager 5054
IT Jobs in Aldermaston – Operations Manager (SC Cleared)
£45,000 + £4,920 Allowance (+ £1,200 for SC or DV clearance holders)
Due to the nature of the site work the successful candidate will need to either already have or be prepared to obtain SC level Security Clearance followed by DV Clearance. For this reason, we are only able to progress with applications from British Nationals.
This role is a site based in Aldermaston leading the ITO and PMO team on one a Bluechip accounts, therefore a high-profile role.
The successful candidate will be working closely with the customer, Modern Workplace Operations Manager and other members of the management team to implement the contractual delivery requirements as well as leading the incumbent team of circa 40 employees in these two areas.
You will oversee an experienced team including several teams leads dealing with a varied user base in the ITO and PMO space and will need to be adaptable, organised and flexible in your approach in order to conform to tight deadlines and consistently meet service level agreements.
A good understanding of ITO services including Azure, Windows AD, Window Virtual Desktop, UNIX and storage is essential for the successful candidate.
Also, manage day to day operations for the sites under your remit
Act as a central point of contact for the sites under your control and will work closely with the management teams to ensure all workload is completed on schedule and within the budgets set
Hierarchical point of contact for escalations. Assignment of Technical escalation to relevant resolver where required
Manage BAU & Project escalations from the Business, Incident and Request Management teams
Responsible for people management tasks including but not limited to PDP, absence and performance management, holiday planning, scheduling, one to ones for direct reports, holding team meetings, on boarding/off boarding, time management tasks, recruitment, and resource management
Manage project requests (from the TWO’s system or by other ways of submission). This includes validating requested and assigning to team for delivery
Ensure relevant call queues are monitored and responded to within OLA’s and SLA’s
Produce performance metrics weekly and review these with the Account team subsequently compile and deliver presentation on site metrics to respective client as required
Assign ad hoc tasks and requests daily
Furthermore, carry out weekly/monthly tasks i.e. audits including but not limited to the monthly security access. Review confirmation emails and KPI reporting
Cascade of information from the Client to the team to ensure they are informed of relevant business updates
Responsible for finance tasks including but not limited to monthly billing, additional billing, overtime and standby, budgeting and forecasting
Manage security access within team via and customer security teams
Also, manage HSE concerns and ensure they all have required PPE
Review Demand Forecasting for stock associated with the account
Finally, manage Refresh and Sanitisation Monthly deliverables (weekly call with associated programme team to manage & track delivery)
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