Desktop Support Engineer 5326
Desktop Support Engineer
GTS’s IT Jobs in Birmingham: Desktop Support Engineer.
The pay rate for this role is £19p/h. This role is inside IR35, so suitable for Umbrella contractors only.
This role is in Birmingham, but you must have the ability to travel.
We are looking for a Deskside Support Engineer who will be primarily based in Birmingham. However, you may be required to travel to other locations at short notice to provide Deskside Support Services to other customers. In this role, you will be working in partnership with a high-profile organization providing support to users from within small teams based on-site at various locations.
Firstly, act as a Deskside Services point of contact for users providing the technical resolution of desktop incidents (both hardware and software) as well as requests for moves/changes.
Manage own tickets throughout their Lifecycle and prioritize work to effectively achieve the SLA.
Ensure aged tickets are appropriately addressed; pended tickets are updated and monitor SLAs in real time to ensure compliance.
Also, keep the customer updated throughout the life of an incident. Ensure you achieve satisfactory call resolution.
Update the Incident Management System, clearly specifying the progress and call resolution details
Ensure high priority/impact incidents are resolved using exceptional care, speed, and efficiency.
Work closely with the Operations Manager as your point of contact for service delivery escalations.
Handle and/or coordinate the resolution of technical and client issues, escalating to the Operations Manager or Service Delivery Manager, as necessary.
Recommend service improvements to Management and participate in the implementation of them.
Finally, perform tape changing activities and remote hands for locally based servers and co-ordinate them in satellite sites.
Firstly, we are looking for a self-motivated team player with good technical and interpersonal skills.
You will be able to multi-task and enjoy working in a dynamic and rapidly changing environment.
You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
Finally, the key to the role is an understanding of the demands of our client’s business and the ability to turn this into customer-led solutions.
Technical Experience in the following:
Windows 7 and later
Adobe Acrobat suite
MS Office Suite
Remote Control Software including Remote Assist and RDP
Symantec Endpoint Services
PC Hardware and Architecture
Qualifications and Accreditations:
Technical Microsoft Accreditations.
Service Management (ITIL) awareness.
You should have a full driving license, access to a car, and be able to travel to satellite locations. You should also have the right to work in the UK and be able to demonstrate this.
If you have the listed skills as well as experience and you are looking for IT jobs in Birmingham, please apply now.
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