GTS IT Jobs in Cambridge
Job Title

Technical Support Engineer – Microsoft 5265

Job Ref No



£35,000 to £40,000

Start Date



Technical Support Engineer





IT Jobs in Cambridge

Apply for IT Jobs in Cambridge, like this Technical Support Engineer – Microsoft expert.
The location is Cambridge.
The Salary is £35,000 to £40,000.
This is a full-time role.
Hybrid working: 3 days in the office, 2 days remotely.

The company is a Managed Services and a market-leading IT Service solutions provider.

They strive to research, develop, and deliver products, services, and solutions. This is to support their customers, by providing optimum customer experiences, and meeting SLAs.

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What the role involves:

We are looking for a passionate and motivated Tier 2 Support Engineer. You will have proven commercial experience in supporting Microsoft, Networking, and Security products.
The successful applicant will need to configure, monitor, and maintain the infrastructure used to support the delivery of the customer’s Service products, applications, and network.

The role is to work with their internal Support Engineer teams, third-party suppliers, and other company teams. This is to achieve high levels of security, availability, reliability, and supporting systems, leading to improvement. You will also help to mentor and coach the service desk team Tier 1.

Some key aspects of the role will include:

Firstly, provide support on Microsoft Azure platforms.
Configure and monitor Azure, O365, Network, and Web services.
Also, prepare and maintain support documents.
Finally, manage the change processes.

Have an expert working knowledge of the following:

Firstly, have 3 to 5 years of experience in a similar role.
Expert knowledge of Configuring web and function apps.
Experience with Azure Front door and WAF Policies.
Working knowledge in configuring and monitoring API Manager.
Also, expert knowledge of Applications.
Detailed knowledge of Azure Service Bus and Azure SQL.

Company benefits:

Firstly, hybrid working, at home and in the office.
A competitive salary of £30K to £40K.
25 days holiday plus birthday off.
Employee Assistance Program.
Death in Service to the value of 2 times salary.
EMI Share Scheme, subject to terms and conditions.
Health cash plan with Simply Health option.
Training and paid courses.
Finally, a company pension.

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