Technical Support Engineer – Microsoft 5265
£35,000 to £40,000
Technical Support Engineer
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The location is Cambridge.
The Salary is £35,000 to £40,000.
This is a full-time role.
Hybrid working: 3 days in the office, 2 days remotely.
The company is a Managed Services and a market-leading IT Service solutions provider.
They strive to research, develop, and deliver products, services, and solutions. This is to support their customers, by providing optimum customer experiences, and meeting SLAs.
We are looking for a passionate and motivated Tier 2 Support Engineer. You will have proven commercial experience in supporting Microsoft, Networking, and Security products.
The successful applicant will need to configure, monitor, and maintain the infrastructure used to support the delivery of the customer’s Service products, applications, and network.
The role is to work with their internal Support Engineer teams, third-party suppliers, and other company teams. This is to achieve high levels of security, availability, reliability, and supporting systems, leading to improvement. You will also help to mentor and coach the service desk team Tier 1.
Firstly, provide support on Microsoft Azure platforms.
Configure and monitor Azure, O365, Network, and Web services.
Also, prepare and maintain support documents.
Finally, manage the change processes.
Firstly, have 3 to 5 years of experience in a similar role.
Expert knowledge of Configuring web and function apps.
Experience with Azure Front door and WAF Policies.
Working knowledge in configuring and monitoring API Manager.
Also, expert knowledge of Applications.
Detailed knowledge of Azure Service Bus and Azure SQL.
Firstly, hybrid working, at home and in the office.
A competitive salary of £30K to £40K.
25 days holiday plus birthday off.
Employee Assistance Program.
Death in Service to the value of 2 times salary.
EMI Share Scheme, subject to terms and conditions.
Health cash plan with Simply Health option.
Training and paid courses.
Finally, a company pension.
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