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Job Title

Deskside Support Engineer 5055

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Deskside Support Engineer


Part Time



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IT jobs Newcastle:  Deskside Support Engineer – Newcastle

Deskside Support Engineer II

This is a permanent position based on site in Newcastle, Monday to Friday working 37.5 hours per week. There may, on rare occasions, be a need to work outside of normal hours.


Provide support to all in-scope elements of the service, including PC installs and selected applications
Provide support for aligned sub-services, ‘best effort’ support for scientific instruments, software and connectivity
Manage Requests and Incidents to agreed SLAs. The Client’s tool of record is currently Service Now (SNow), training will be provided in the tool
Provide Hands and Eyes Support for Servers and Hosting services to visiting engineers
Asset Management
Accurate and timely creation and maintenance of PC records in the CMDB, including physical tagging
Secure storage & management of PCs including component & peripheral spares
Manage decommissioning and uplift of end-of-life equipment


Strong knowledge of Microsoft Operating Systems, including WIN10, 7 & XP, security patching & PC software installation methodologies. Support scope covers Networked and non-networked devices.
Strong diagnostic skills in logical and physical components of PCs and connected devices
Basic knowledge of Networks & Active Directory (AD)
Previous experience in a customer facing environment
Previous experience in providing support in a EUC environment and being able to discharge their tasks in a remote fashion if required, (for example during lockdown), but be available to attend site as needed
Able to follow process instructions and complete step by step validation documentation accurately. Training will be provided for these processes

Other jobs that could be of interest:

SC Cleared – Portsmouth Desktop Support Engineer 
SC Cleared – Portsmouth Desktop Support Engineer
London – Desktop Support Engineer
Glasgow – Desktop Support Engineer
Uxbridge- Desktop Support Engineer
Alfreton – Desktop Support Engineer
Newcastle – Desktop Support Engineer

If you have the outlined experience and are looking at IT jobs in Newcastle, please apply now!

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