IT Jobs Peterborough, image of a 3rd Line Engineer.
Job Title

Application and Cloud Engineer – NOC 5044

Job Ref No



£45,000k to £65,000k

Start Date



Application and Cloud Engineer





IT Jobs Peterborough

GTS’s IT Jobs Peterborough.

This is a fantastic opportunity for 3rd Line Application and Cloud Engineer – NOC to join a large IT services organisation located in Hampton, Peterborough.

This is a permanent role.
The salary is from £45,000 to £65,000 DOE.
The hours are 7.5 hours a day, Monday to Friday, working between the hours of 8:00 to 18:00.
This is a hybrid role working 2 days from the office and 3 days remote working.

Apply for IT Jobs Peterborough today

The main purpose of role:

Respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Work with team members to ensure a managed workload.
Provide a point of technical escalation, expertise, and mentoring for 2nd Line Engineers.
Provide assistance to Team members and Analysts as required.
Ensure all implemented solutions are supported with documentation, training, and expertise within the Service Desk and Support areas.
Provide support as part of the 24/7 out-of-hours rota.
Be available to provide remote service out of core hours.
Escalate potential service issues initially with Team Leaders, Service Desk Managers and Service Delivery Managers.
Recommend and deploy changes via the change management process when required.
Act as a role model for technical competence, helpfulness, facilitation of learning, and teamwork.
Actively maintain and develop knowledge, skills, and experience. This is through client contact, industry sources, formalized training, and development plan.
Work with consultants to better understand issues and resolutions.
Provide technical assistance to on-going projects and the transition of new customers when required.

Knowledge and Experience:

At least 3 to 5 years experience in a similar SLA-driven support role.
Have proven customer service skills.
Proven experience delivering projects and complex changes.
Proven capability in the following technologies – certification is an advantage:
In-depth Knowledge of:
Windows Server 2012R2, 2016, 2019 inc Hyper-V.
Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication, PKI).
Microsoft 365/Azure AD Identity Management
Cloud based technologies IaaS, PaaS. Either Microsoft Azure or AWS
Strong Knowledge of:
Exchange 2013, 2016, 2019.
Microsoft SQL Server Administration.
Lync / Skype for Business.
Microsoft 365 Administration.

Experience in SCCM, SCVMM, VMware / vSphere 6.5-7.0.
Skills within networking.
Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification.

Personal Attributes:
Good verbal and written communication skills.
Punctual and reliable.
Be a positive and supportive individual.
Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary.
Have the ability to work well under pressure.
Ability to work in a team and to support team members
Communication and interpersonal skills. This includes listening, building rapport, and establishing empathy. This is whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Actively seek to improve and grow own skills and knowledge base in appropriate technologies to pass industry standard certifications.

If you have the outlined skills and experience, please apply now!

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