SC cleared application administrator (ServiceNow) 5371
up to £55,000
GTS’s IT jobs Reading has a great SC cleared application administrator (ServiceNow) opportunity. Holding SC or DV clearance is a must for this opportunity. This role will join the team responsible for day to day support of various applications that generally sit in the Service Management and Monitoring space. A large part of this role will be within the ServiceNow platform but the successful candidate must be flexible to take on tasks across the whole portfolio of applications that the team supports. The salary is up to £55k.
This is an on site role with the flexibility to work remotely as and when the role allows and at the discretion of the team lead.
Firstly, Monitoring of the teams work queues
Secondly, resolution of Incidents related to the applications the team supports or escalation to relevant parties
Likewise, completion of Service Requests for example, User access requests, Group creation, Reporting, Core data requests and Data analysis
Also, build/maintenance of ServiceNow service catalog items and workflows in ITSM and CSM modules
Furthermore, build of ServiceNow HR Service items and Lifecycle events
Deputise for and assist the Service Catalog Manager
Partake in projects where required
Lastly, preparation of work instruction documentation as necessary
Firstly, experience of administering the applications the team supports is not essential (training will be provided) however the candidate should have:
Secondly, working experience in an IT Service Management environment
Likewise, experience of the ServiceNow platform from a user perspective
Knowledge of ITIL principles
A desire to learn and develop skills on the applications the team supports
Most importantly, fast self-learner with an ability to get up-to-speed in a short space of time
Lastly, good and confident communication skills with the ability to communicate in a non-technical manner
Experience administering ServiceNow and building/configuring ServiceNow service catalog items
Experience of ServiceNow CMS and/or HRSD applications
Experience in any of the following applications:
Riverbed Aternity, Dynatrace, SCOM, HP Managed Print and TriplePlay Digital Signage systems
So if you are looking for IT Jobs Reading and like the sound of this exciting role please apply today!
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