IT Partner Service Excellence / Service Improvement Analyst

Job Ref No

js 3788


up to £13 per hour

Start Date





peterborough /remote

IT Partner Excellent Analyst / Service Improvement analyst

An exciting opportunity has arisen for a IT Partner Excellent Analyst/ Service Improvement analyst to join well established blue chip organisation . The role will be mainly remote but there may be occasional trips to the office in Peterborough when required.

As a IT Partner Excellent Analyst / Service Improvement Analyst you will be responsible for the following:

 Interrogate Supplier Performance data to ensure accuracy in
monthly reporting
 Prepare for and attend Supplier Reviews – review trended
performance data to identify discussion points for improvement
opportunities and initiate supplier run SIP’s when required
 Provide support to operational teams by liaising with Suppliers
during live escalated incidents to understand requirements for
progression and agree on immediate next steps
 Perform Supplier quality assurance assessments to gain a holistic
view of the suppliers’ ability to satisfy the customer’s needs,
targeting quality of service rather than the Service Level
 Adapting and keeping up to date with current standard
 Assisting with ad-hoc Supplier-related tasks/queries

As a IT Partner Excellent Analyst/ Service Improvement analyst you will have
 Strong communication skills – the ability to communicate clearly
and concisely with stakeholders at all levels of the business
 Strategic and analytical mind
 Good knowledge of IT platforms, equipment and applications
 Able to translate technical Jargon
 Experience with MS office suite of products
 Understanding the ITIL framework and knowledge of the various
associated disciplines is desirable
 Has a professional can-do attitude and approach
 Performs to high standards whilst working under pressure and to
 Good attention to detail
 Sound and impartial decision-maker
 Passionate to develop and contribute
 Adaptability to changing environments and processes
 Initiative to highlight possible service improvement opportunities
 Has a professional ‘can do’ attitude and approach

This is an initial six month contract with opportunity to extend and perm opportunities.

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