IT Services Job role in Peterborough

Apply for this Admin/Hardware Coordinator role today

IT Services Job, Coordinator – IT Services – Hardware Coordinator

Hours – Monday to Friday 9 – 5.30pm
Location – Hybrid – 2 days per week in Hampton, Peterborough & 3 days work from home.
For this role, you will have a solid administration background, along with good customer service experience but also be  work quickly and efficiently.

Knowledge and experience required:

Firstly, Good customer service and customer handling skills.
Secondly, excellent telephone manner
Working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
Strong time management, multi-tasking, and prioritisation skills.
Must be a good team player but must be able to work alone
furthermore, must have a good eye for detail
Assertive, methodical, confident, positive and professional manner.
Strong administration and organisational skills.
Flexible, cooperative attitude to work and change.
Also, must be a good problem solver.
Finally, be a PC user with good keyboard skills.

Main Purpose of the role:
Firstly, rocessing manufacturer claims / quotations / orders
Secondly, ad-hoc administration support for field services including reports.
Also, make sure emails are progressed in a timely manner and calls updated appropriately at all times.
Despatch of replacement parts and purchase new parts via requisition
Register and book in care packs accurately
Provide customer report for key customers
Liaise with different departments advising on warranty processes
Arrange the return of parts/units for repair or credit
Escalating incidents to met SLAs.
Take part in projects across the organisation as requested.
Provide response to calls and emails – receiving and logging updates from engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers, and Customers where appropriate
Finally, use a combination of initiative, common sense, and knowledge to progress calls accurately

If you have the outlined skills and experience and you are looking for an IT Services job, please apply now.

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