Admin / Coordinator
IT Services Job, Coordinator – IT Services – Hardware Coordinator
Salary – £20,000 – £22,000
Hours – Monday to Friday 9 – 5.30pm
Location – Hybrid – 2 days per week in Hampton, Peterborough & amp; 3 days work from home.
For this role you will have a solid administration background, along with good customer service experience and the ability to deal with this quickly and efficiently.
Knowledge and experience required:
• Excellent customer service and customer handling skills.
• Excellent communication and telephone skills
• Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
• Strong time management, multi-tasking and prioritisation skills.
• Ability to work effectively in a team environment.
• Ability to work alone
• Strong attention to detail
• Assertive, methodical, confident, positive and professional manner.
• Strong administration and organisational skills.
• Flexible, co-operative attitude to work and change.
• Good problem solving skills.
• Experienced PC user with good keyboard skills.
Main Purpose of the role:
• Processing manufacturer claims / quotations / orders
• General ad-hoc administration support for field services including reports.
• To ensure that all emails are progressed in a timely manner and calls updated appropriately at all times.
• To ensure despatch of replacement parts and the purchase of new parts via requisition to the necessary department through buying list and email.
• To register and book in care packs accurately
• To provide customer reporting for identified key customers
• To liaise with different departments advising on warranty processes
• To arrange the return of part/units for repair or credit
• To effectively liaise with internal departments to ensure that issues are resolved successfully.
• Escalating incidents as necessary to achieve required SLAs.
• To participate in specific projects across the organisation as may reasonably be requested.
• To provide a courteous and professional response to all calls and emails – receiving and logging updates from engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers and Customers where appropriate
To use a combination of initiative, common sense and knowledge to progress calls accurately
If you have the outlined skills and experience and you are looking for a IT Services Job, please apply now!
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