Technical IT Support 5102
Technical IT Support Specialist
We have exciting IT Support Jobs for 2nd/3rd line Technical IT Support Specialist based onsite at
This is a Permanent role with a 37.5 hour week, Monday- Friday. This will cover shifts between 07:00 – 19:00
Due to the nature of the client’s business, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
Working as a Technical IT Support Specialist, you will provide second level fix/response for reported Incidents and so, maintain service continuity for the client’s users.
Firstly, you will complete request fulfilment. This will be within Service Desk SLA.
Secondly, you will provide second level response to event tickets.
To achieve this, you will escalate high severity Incidents to the Major Incident management team.
Additionally, you will support this team by providing information on recent application changes as well as failover options. This will be at the outset of Incident reporting
Thirdly, you will collect log information to support Incident restoration in addition to the RCA process.
Crucially, you will work closely with the event management team so to proactively resolve events before they impact service.
In addition, you will be responsible or the creation as well as ownership of application failover procedures.
Lastly, you will assist Event activities and provide support for 2nd line resolution.
Must have experience and knowledge of Citrix
Basic knowledge of Windows 10 operating system as well as associated technologies.
Some PC hardware awareness and fault diagnosis skills.
Customer service experience preferable
The benefits package includes a personal pension plan in addition to various other flexible benefits. This will include private medical cover, life insurance, and flexible holiday.
If you are interested, have experience but have questions about this role, contact GTS.
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