Job Title

Technical IT Support 5102

Job Ref No

5102

Salary

£25,000-£28,000

Start Date

ASAP

Subtitle

Technical IT Support Specialist

Contract

Permanent

Location

Preston

IT Support jobs

Apply for this role in Preston today

We have exciting IT Support Jobs for 2nd/3rd line Technical IT Support Specialist based onsite at
Preston.

This is a Permanent role with a 37.5 hour week, Monday- Friday. This will cover shifts between 07:00 – 19:00

Due to the nature of the client’s business, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Working as a Technical IT Support Specialist, you will provide second level fix/response for reported Incidents and so, maintain service continuity for the client’s users.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, you will complete request fulfilment. This will be within Service Desk SLA.
Secondly, you will provide second level response to event tickets.
To achieve this, you will escalate high severity Incidents to the Major Incident management team.
Additionally, you will support this team by providing information on recent application changes as well as failover options. This will be at the outset of Incident reporting
Thirdly, you will collect log information to support Incident restoration in addition to the RCA process.
Crucially, you will work closely with the event management team so to proactively resolve events before they impact service.
In addition, you will be responsible or the creation as well as ownership of application failover procedures.
Lastly, you will assist Event activities and provide support for 2nd line resolution.

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES:

Must have experience and knowledge of Citrix 
Basic knowledge of Windows 10 operating system as well as  associated technologies.
Some PC hardware awareness and fault diagnosis skills.
Customer service experience preferable

BENEFITS YOU WILL ENJOY:

The benefits package includes a personal pension plan in addition to various other flexible benefits. This will include private medical cover, life insurance, and flexible holiday.

If you are interested, have experience but have questions about this role, contact GTS.

Are you a IT Support jobs, however haven’t found the perfect role, then apply now!

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