ITSM Developer role
Job Title

ITSM Developer 5205

Job Ref No




Start Date



ITSM Developer





ITSM Developer role

GTS has a new role for ITSM Developer, this role come remote working.

This is a full-time role. The rate is £48,000 to £55,000.
This is a remote role with standard working hours.


Firstly, provide technical assistance to on-going projects and the transition of new customers when required.
Secondly, assist in the uptime of internal toolsets.
Building integrations with internal tools, suppliers and customers ITSM toolsets.
Also, complete development of the incident management tool strategy.
Work with internal resolver teams to ensure appropriate information is passed to them on completion.
Recommend and deploy changes via the change management process when required.
Actively seek to improve and grow own skill and knowledge base in appropriate areas.
Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.


Firstly, educated to GCSE level in Maths and English or equivalent.
Secondly, Industry recognised qualifications an advantage.
Extensive knowledge of ITSM Toolsets.
Experience with Middleware platforms such as ONEiO.
Understand RDBMS (SQL), HTML, SOAP and Rest services.
Understand XML and JSON message structures.
Familiarity of XSLT transform useful.
Exposure to and understanding of Windows and IIS.
Have a good understanding of the ITIL framework. Knowledge of the various associated disciplines is  useful.

Firstly, Positive, enthusiastic and supportive individual.
Secondly, effective in the production of documents and process design.
Must take ownership of and progress projects to completion.
Also, be able to communicate. Have interpersonal skills.
Work well under pressure and apply existing knowledge to unknown areas.
Ability to work in and support a small team.
Desire to learn in a fast changing and challenging environment.

If you are interested and have the desired skills please apply now!

Apply for ITSM Developer roles today

Lastly, if would like more detail about any ITSM Developer jobs, please contact GTS now.

GTS receives new ITSM consultant for both full-time and contract roles. So, why not stay up to date with our new roles and register with GTS today?

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