DV Cleared hardware Brake/fix engineer 5363
£200-£220 per day
hardware Brake/fix engineer
Aldermaston jobs, we have a great contract role for a hardware Brake/fix engineer. We are looking for a customer-focused and enthusiastic Hardware engineer to work as part of the Technical Team, with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams.
The Technical Team service delivery model consists of Evergreen (Conference Room & VIP Support), Laptop Support and Hardware Assessment and Supplier Lead Services.
The working hours are 8pm to 5pm. You must hold a DV clearance for this position.
The site benefits from a restaurant, Costa coffee, parking, and good public transport links.
Firstly, champion teamwork and knowledge sharing
Secondly, collaborate with other technical leads and promote integration
Likewise, be professional, positive and have an aptitude of solving problems and delivering service improvement
Also, be politically savvy and understand the stresses and priorities of our customers
Have integrity, initiative, and focus. Meet deadlines. Deliver work on time or communicate that you’re not on target
Demonstrate good organisational skills, reliability, and a good eye for detail
Furthermore, able to work under pressure and use your own initiative
Likewise, provide a high level of customer service at all times, making sure the customer is kept updated throughout the life cycle of the call.
The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks.
Lastly, execute last minute requests for work in the highest profile locations.
Firstly, be able to Manage 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design needs.
Secondly, have hands on experience of PC builds. Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality.
Also, carry out Software version customization, testing services and technical support.
Likewise, be professional when dealing with issues.
Give general LAN advice and guidance to end users and use logical thinking to resolve incidents.
The engineer will learn, manage, support and take responsibility for new hardware systems as required and will be proactive in their approach to ensure delivery of the services.
Be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management and recommend possible resolutions.
Must have strong interpersonal skills and high level of understanding the customer’s needs.
Demonstrate the ability to resolve customer problems under pressure in a fast paced environment.
The engineer will carry out any other duty in relation to the delivery of the contract as required by the iFix Technical or Tower Lead.
Finally, work core hours to meet customer needs and overtime if needed.
Firstly, professional verbal and written communication skills
Secondly, excellent customer service skills
Also, good knowledge of EUWS support models and best practices
Hardware break/fix support of HP and Lenovo desktops and laptops
Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages
Likewise, working knowledge of PC and hardware
Have good Knowledge of MOD security
Lastly, a full UK Driving Licence is needed