Jobs in Banbury people working in a support office
Job Title

Level 3 Support Technician 5405

Job Ref No



£32,000 - £50,000

Start Date



Support Technician





Jobs in Banbury

If you are looking for jobs in Banbury, we have a great opportunity for a Level 3 Support Technician. This is a permanent role and the salary is between £32,000 and £50,000. This role offers hybrid working with 3 days a week onsite.

As a level 3 Support Technician you will provide technical support to 1400+ customers and colleagues base at a well-established company. You will join a great team of IT enthusiasts providing a joined up a approach with the teams based on other sites.

Key Accountabilities:

Firstly, troubleshoot issues and provide technical support to customers and colleagues through phone, email, and chat channels.

Secondly, provide operational 2nd line support using the Service Desk system and resolve in accordance with defined SLAs.

Also, travel and support company sites, as required.

Furthermore, installs, configures, and maintains approved telecom/network hardware and software components.

Likewise, maintains structured cabling systems, telecom systems, WAN, LAN, wireless networks, local Internet, remote access, VPNs, and connectivity protocols.

Analyses and implements network software or hardware changes.

Provides support for connectivity or related network/communication issues.

Collaborate with vendors and service providers to ensure services received meet expected requirements.

Ensure adherence and action on IT security policies.

Assists in overseeing high availability of enterprise infrastructure that supports internal employee business functions, and external customer contact.

Recommends changes/enhancements for improved systems availability, reliability, and performance.

Document technical issues and resolutions in the Service desk system.

Identify opportunities for improvement.

Aspire toward improving own knowledge and disseminating with colleagues accordingly.

Highlight and communicate opportunities for support and/or customer system training.

Essential Personal Skills:

Firstly,  must have strong verbal communication skills. Communicates clearly and in a manner customers understand. Skilled technically, to resolve issues in a timely manner.

Secondly, great problem Solving & Analytical skills

Be able to analyse, diagnose issues, and resolve systematically.

Likewise, must be good at prioritising & multi-tasking

Also, customer Service Attitude

Lastly,  be positive and have a can-do attitude. Work with Operations colleagues to ensure excellent customer service and prompt resolution to tasks

IT Skills:

5+ years of enterprise level systems support experience.

Secondly, Microsoft Windows Server and Services Stack (RDS, Hybrid Exchange 2016, Active Directory, GPO, DHCP, DNS, File & Print)

Also, Virtualisation (VMWare) and Backup and High Availability (Veeam, Zerto, SRM)

Hardware (Cisco UCS, HP, SAN – Nimble) and Cloud Infrastructure technologies (AWS, Azure)

Mitel SIP Phone Systems and Service Desk operation, ideally ITIL related;

Powershell scripting/Automation and ERP software application experience

Lastly, relevant IT certification would be desirable


Great company pension, with matched company contribution up to 6% of salary

Enrolment in the company profit share scheme

Also, 25 days holiday + bank holidays

Lastly, career opportunities to a more senior/team lead position.

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