Desktop Support Engineer 5028a
£140-£150 per day
Desktop Support Engineer
One of GTS’s Jobs in Cambridge. We have an exciting IT Contract for a Cambridge Desktop Support Engineer. This is on an initial 8-month contract but this may be extended.
This is a site-based contract role but is inside IR35. As a result, this role is suited to umbrella contractors only.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology and resolve any technical issues that may occur, all within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge. This is all whilst delivering exceptional customer service.
Firstly, you will respond to customer incidents, and service requests and manage through to a successful resolution.
Secondly, deliver a deskside service to the customer, including hardware break-fix and software support for laptops and desktops across the site.
Maintain desktop devices.
Also, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
Firstly, 3 plus Years of desktop support experience.
Confident in communication and able to engage at all levels.
Also, be able to work well under pressure and adapt to change.
Proven excellent customer service skills.
Knowledge of network protocols, server hardware, and configurations.
Have relevant IT qualifications.
Ticket management experience, preferably Service Now.
Proven management experience.
Autopilot experience (Preferable).
W10 experience as well as fault diagnosis.
Build of Android, iPhone, laptops, and smart devices.
Finally, have proven previous experience as an engineer as well as with a large user base.
If you have the skills required, please apply for GTS’s jobs in Cambridge now!
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Find out more about sought-after skills for IT support jobs, by checking out this blog: IT Support paths.
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