Desktop Support Engineer 5028a
£130 -£135 per day
Desktop Support Engineer
Jobs in Cambridge, we have an exciting IT Contract for a Desktop Support Engineer. This is on an initial 3-month contract but this may be extended.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology and resolve technical issues within contractual agreements.
We are looking for someone who is passionate about technology and wants to increase their knowledge. Must deliver an exceptional customer service.
Firstly, you will respond to customer incidents, and service requests and manage through to a successful resolution.
Secondly, deliver a deskside service to the customer, including hardware break-fix and software support for laptops and desktops across the site. Maintain desktop devices.
Also, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
Firstly, 3 plus Years of desktop support experience.
Confident in communication and able to engage at all levels.
Also, work well under pressure and adapt to change.
Must have excellent customer service skills.
Knowledge of network protocols, server hardware and configurations.
IT qualifications and ticket management experience, preferably Service Now
In tune management experience
Autopilot experience is preferable.
W10 experience and fault diagnosis is preferable.
Build of Android and iPhone
Also, build laptops and smart devices