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Job Title

Deskside Support Engineer 5319

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£26,000 per year

Start Date



Deskside Support Engineer





Jobs in Cambridgeshire

Jobs in Cambridgeshire

GTS’s Deskside Support Engineer role. This role is located onsite in Fulbourn.
The salary for this role is £26,000p/a.

We are looking for a team orientated, highly customer focused and enthusiastic Desktop Support Engineer. You will support one of our well-established clients, providing a best-in-class support experience based on-site in Fulbourn. The site benefits from free on-site parking.

As a Desktop Support Engineer, you will use your excellent communication and technical skills to troubleshoot applications, systems and hardware. This is to drive and find first time fixes and first time right resolutions to end user problems.

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Role overview:

In this role you will work Monday – Friday, 08:00 – 16:00 based on site in Fulbourn, providing second-level support in a face to face and virtual environment.
You will provide support on issues and requests including, but not limited to:

ServiceNow ticket management.
Microsoft Windows operating system – all related issues.
Microsoft Office 365 ProPlus 2019 – all related issues.
Software related issues (Standard and Non-Standard).
SLA focused, with proactive support in the form of knowledge-base articles and user training.
AD Management.
HP Desktop and Laptop hardware scopes. These include RAM upgrade, Keyboard exchange and SSD HD replacement.
SCCM SW deployment issues (front end).
Smartphones and Portable Devices experiences for SIM configuration.
Meeting room management (Video and Audio Equipment).
Servers under Local Support.
Network cabling and port patching, Wi-Fi network, replacement of router.
Document and Asset management.
Smart Hands and Eyes for other support teams.

Essential skills and experience:

Must hold a full UK driving licence. Have access to your own vehicle due to an early start time.
Excellent communication skills. Have a positive and engaging manner and a high degree of customer service aptitude.
Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support.
Strong understanding of ITIL incident management. This includes upholding SLAs and communication to end users.
Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite warranty for end user equipment.
Experience with researching complex issues with end user software and hardware.
Self-motivated achiever who gains satisfaction from providing excellent customer service.

If you have the outlined skills as well as experience and you are looking for Jobs in Cambridgeshire, please apply now.

GTS are always receiving new permanent and contract IT jobs.  To stay up to date with new job opportunities, please register with GTS.

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