Deskside Support Engineer 5250
£25000 - £26680
Deskside Support Engineer
Jobs in Chester, England.
Permanent Deskside Support Engineer role.
The salary is £25000 to £26680 per annum.
This is a full-time position working a 37.5-hour week (8 hours per day) between the hours of 08:00 – 18:00. There may also be an on-call aspect to the role. Details will be discussed at interview.
This role is supporting one of our clients based on-site in Chester. Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents, hardware refreshes, and service requests. Make sure to minimise disruption and provide first-class customer Service. The site benefits from easy access to travel links and free on-site parking. You will also have employee rates at the on-site restaurant.
As an employee, you will also gain access to a large library of training courses and accreditations to help further your skills and development.
Due to the nature of our client’s work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
Firstly, work as part of an empowered team supporting 1st and 2nd line support activities. This is with accountability for individual incident ticket resolution through effective triage and first-time fix outcomes.
Create, manage and own service incidents from initial customer engagement to effective closure and end-user communication.
Also, create and maintain knowledge bases.
Identify and raise recurrent issues for root cause analysis.
To install pre-defined computer ‘images’ onto desktop and laptop computers.
Undertake Install, Move, Add and Change Hardware and Software requests.
Mobile and Telephone Configuration.
Hands and Eyes Services.
Perform customer-specific product upgrades and rollouts.
Finally, provide basic firmware updates and software patching.
Firstly, demonstrate a clear desire to be a role model in customer service.
Excellent organisational skills, able to take a methodical approach to service issues.
A self-motivated achiever.
Be good at communicating and have good interpersonal skills.
Also, have a broad technical knowledge of IT, PCs/peripherals, and their architecture.
Proven software and hardware troubleshooting skills.
Working knowledge of standard SW issues. This includes Windows OS, Office Suites, and core application suites.
Also, Active Directory administration.
Anti-Virus and SCCM management.
Be familiar with call management (Service Now).
Have good skills in IT infrastructure and TCPIP skills.
Finally, printer network troubleshooting.
Firstly, you will benefit from a personal pension plan. Also, private medical cover, life insurance, as well as Flexible holiday.
If you have the relevant skills and experience, apply now.
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