Council Tax Customer Service Officer 5440
£20 - £21 per hour
Organisational Change Management Lead
GTS’s Jobs in Essex has an exciting contract career opportunity. This role is for a Council Tax Customer Service Officer and benefits from remote working. This initial contract is for four months but this may be extended.
Contract type: Full Time 36.25 hour per week, Temporary for a 4-month period. Working location: Remote
The purpose of this post is to assist the Customer Service team with handling Council Tax enquiries via telephone. The successful candidate will need to have experience in Council Tax and the CIVICA system.
We are looking for a Council Tax Customer Service Officer required to work as part of a specialist team, receiving Council Tax enquiries by telephone for the Customer Service Centre, taking appropriate action to provide an efficient and effective service for the customer seeking to maximum resolution of enquiries at first point of contact. Experience and knowledge of Council Tax law and procedures are essential along with experience of using CIVICA Open Revenues.
The role will be for a four month period working 36.25 hour per week between 8.30am – 5.15pm Monday to Friday. The role is fully remote with the option to attend the office if preferred. The successful candidate will be required to attend the office to collect homeworking equipment on the first day.
Firstly, Interpretation of Council Tax legislation, ensuring that processes and decisions apply in accordance with law and policy guidelines.
Secondly, understand the Local Council Tax Support Scheme in accordance with local policy and guidelines.
Likewise, be able to make simple changes in respect of Council Tax discounts.
Also, ensure that demand notices are issued in a timely manner, referring any matters of doubt to a Senior Billing and Compliance officer.
Undertake enquiries to identify exemptions, discounts and reliefs from council tax.
Be able to verify and validate information, making all necessary calculations to determine entitlement and notifying customers accordingly.
Furthermore, liaise with Outreach and Engagement Officers in relation to establishment of liabilities, reliefs and other queries, and claims for benefit and LCTS.
Be able to maintain an awareness of current legislation, policy and guidance relating to Council Tax.
Answer queries from customers for clarification of Council Tax liability, referring any errors discovered to the billing team.
Also, liaise with all internal and external partners as required.
Undertake all the duties within the framework of Equal Opportunities.
Any other duties appropriate to the post: These other duties must be equivalent to or below the salary and status of the role and where appropriate, under the Equality Act 2010, due consideration must be given to any employees with a “protected characteristic”.
Lastly, must cooperate in all matters relating to Health and Safety and implement all procedures for your job role.
Firstly, have a customer service background with proven experience of interacting with customers face to face, over the telephone and in writing.
Secondly, come with a good working knowledge of Council Tax law and procedures
Also, experience of customer/public contact demonstrating good communication and interpersonal skills
Computer literate with experience of using Microsoft Office products and CIVICA Open Revenues.
Educated to GCSE level or equivalent, indicating an aptitude for mathematics and English language.
If you are successful you will need to undergo a Pre-employment Vetting Procedure.
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